Micros
Anjelo Kavinda Upamal Limdamulage
Food Runner
Dubai,Discovery gardens
Summary
Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Food Runner
Top Golf Dubai
Marina, Dubai
09.2022 - Current
- Cleared tables immediately after guests left in preparation for next party.
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Organized and replenished supplies at food stations to optimize team performance.
- Cultivated warm relationships with regular customers.
- Kept detailed knowledge of and followed all food safety guidelines.
- Restocked food supplies in kitchen and organized storage areas.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Monitored food temperatures and kept records of all food items.
- Greeted customers and provided outstanding customer service.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Assisted customers with carry-out service.
- Arranged tables and chairs for special occasions and events.
- Offered product samples, answered questions and helped customers find items.
- Processed payments for orders and provided customers with change.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room inventory and replenished as necessary.
- Assisted with bussing tables and cleaning up spills.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
Operation Executive
Deobox
Ekala, Sri Lanka
01.2022 - 05.2022
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Collaborated on operational support tasks to achieve common goal.
- Developed operational processes to help organization adapt to market change.
- Evaluated suppliers to maintain cost controls and improve operations.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Drove team engagement to achieve aggressive company targets.
- Negotiated supplier discounts to improve bottom line.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
Sales Exacutive
Abans PLC
Katunayaka, Sri Lanka
03.2021 - 12.2021
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Consulted with businesses to supply accurate product and service information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated advertising brochure for vendor use.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Quoted prices, credit terms and other bid specifications.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
Education
Diploma In English - English Language And Literature
Esoft
Srilanka 03.2018 - 08.2018
Dipmola In Business Management - Business Management
Esoft
Sri Lanka 11.2018 - 04.2019
Advanced Level Examinations - Arts
St.Benadicts College
Colombo13, Sri Lanka 01.2020 - 02.2020
Ordinary Level Examinations - Commerce
St.benadicts Collage
Colombo13, Sri Lanka 01.2017 - 02.2017
Skills
Product promotions
Data analysis
Order management
Sales strategy
Customer satisfaction
Customer handling
Proficient in [Software]
Ordering procedures
Menu memorization
Food preparation and safety
Table layout
Place settings
Food running
Beverage preparation
Table clearing
Software
Timeline
Food Runner
Top Golf Dubai
09.2022 - Current
Operation Executive
Deobox
01.2022 - 05.2022
Sales Exacutive
Abans PLC
03.2021 - 12.2021
Advanced Level Examinations - Arts
St.Benadicts College
01.2020 - 02.2020
Dipmola In Business Management - Business Management
Esoft
11.2018 - 04.2019
Diploma In English - English Language And Literature
Esoft
03.2018 - 08.2018
Ordinary Level Examinations - Commerce
St.benadicts Collage
01.2017 - 02.2017