Anju Abhilash
Dubai,UAE
Summary
Accomplished professional with expertise in branch banking operations, business development, and key account management. Demonstrates a strong ability to ensure compliance and risk monitoring while excelling in customer service excellence and query resolution. Skilled in strategic planning, team management, and performance monitoring, with a proven track record of driving operational efficiency and achieving business objectives. Adept at budget administration, staff management, and fostering interpersonal relationships to enhance organisational success. Committed to leveraging analytical skills to deliver innovative solutions and support long-term growth strategies.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
BRANCH MANAGER
AL ROSTAMANI INTERNATIONAL EXCHANGE
Dubai, UAE
01.2021 - 02.2025
- Consistently achieved 100%+ of revenue and sales targets, driving business growth and profitability
- Successfully acquired and expanded the customer base, strengthening market presence and customer loyalty
- Maintained operating profit above target through effective cost management and revenue optimization
- Developed and implemented strategic business plans, enhancing branch performance and competitiveness
- Ensured full AML compliance, minimizing financial risks and maintaining regulatory standards
- Reviewed and analyzed sales data to identify growth opportunities.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Provided excellent customer service, securing client loyalty.
- Built and led high-performing teams, improving service quality and operational efficiency
- Established strong relationships with key clients and partners, driving repeat business and referrals
- Reviewed and analyzed sales data to identify growth opportunities.
Senior Cashier cum Customer Service
AL ROSTAMANI INTERNATIONAL EXCHANGE
Sharjah, UAE
01.2019 - 07.2021
- Dealt with high volumes of cash and card transactions accurately.
- Kept abreast with promotional offers to inform and assist shoppers.
- Established rapport with regular customers for improved loyalty.
- Worked flexible hours including holidays to meet staffing needs.
- Contributed towards achieving store targets through upselling techniques.
- Ensured accuracy in financial transactions through meticulous attention to detail.
Cashier
AL ROSTAMANI INTERNATIONAL EXCHANGE
Sharjah, UAE
10.2015 - 01.2019
- Followed strict confidentiality guidelines, securing sensitive customer information at all times.
- Handled high-pressure situations calmly maintaining professionalism and efficiency throughout.
- Collaborated with team members to achieve monthly sales target successfully.
- Kept abreast of industry trends and developments for continuous improvement in service quality.
- Facilitated seamless money transfers, ensuring compliance with regulatory standards.
Customer Service Cum Remittance Clerk
Economic Exchange L L C
08.2013 - 04.2015
- Processed invoices accurately to avoid financial discrepancies.
- Trained new cashiers on store policies and procedures to maintain standards.
- Balanced till at end of day, maintaining accurate records.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Collaborated closely with store management for daily operations success.
- Used Point of Sale system efficiently, speeding up transactions.
Education
Bachelor of Arts - English
Mahatma Gandhi University
INDIA 06.2008 - 05.2011
DIFA - Indian and Foreign Accounting
International Association of Book-Keepers
INDIA 06.2009 - 05.2011
Skills
- Branch banking operations
- Business Development
- Key Account Management
- Compliance and Risk monitoring
- Customer Query Resolution
- Team Management
- Strategic planning
- Analytical skills
- Interpersonal skills
- Budget administration
- Staff management
- Performance monitoring
- Customer service excellence
Languages
English
Fluent
Hindi
Fluent
Tamil
Advanced
Malayalam
Native
German
Beginner
References
References available upon request.
Personal Information
- Date of birth: 01/10/89
- Nationality: Indian
- Marital status: Married
- Visa status: Employment Visa
Trainings/Workshops/Seminars Attended
- AML-NEW PERSPECTIVE, 2022, Alrostamani Intl Exchange, Dubai
- ISO 9001:2015 - Internal Auditors, 2022, Alrostamani Intl Exchange, Dubai
- AML-NEW PERSPECTIVE, 2021, Alrostamani Intl Exchange, Dubai
- Negotiation Skills (Customer Service & Branch Management), 2021
- FERG & CROWE Fraud Controls, 2021, Alrostamani Intl Exchange, Dubai
- Anti-Fraud Training, 2020, Alrostamani Intl Exchange, Dubai
- Cashiering Skills, 2019, Alrostamani Intl Exchange, Dubai
- WPS - Sales Training, 2019, Alrostamani Intl Exchange, Dubai
- Workshop on Counterfeit Note Identification, 2019, Alrostamani Intl Exchange, Dubai
- Seminar on Customer Service and Selling Skills, 2017, Alrostamani Intl Exchange, Dubai
- Identification of Fake and Counterfeit Currencies, 2016, Alrostamani Intl Exchange, Dubai
Timeline
BRANCH MANAGER
AL ROSTAMANI INTERNATIONAL EXCHANGE
01.2021 - 02.2025
Senior Cashier cum Customer Service
AL ROSTAMANI INTERNATIONAL EXCHANGE
01.2019 - 07.2021
Cashier
AL ROSTAMANI INTERNATIONAL EXCHANGE
10.2015 - 01.2019
Customer Service Cum Remittance Clerk
Economic Exchange L L C
08.2013 - 04.2015
DIFA - Indian and Foreign Accounting
International Association of Book-Keepers
06.2009 - 05.2011
Bachelor of Arts - English
Mahatma Gandhi University
06.2008 - 05.2011
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