ANJU CHARUMMEL
Dubai
Summary
I am an experienced professional with 12 years in diverse roles, including Operations Engineer, Facilities Coordinator, and Sales Coordinator. Currently, I am about to complete my MBA in Fintech and aim to leverage my academic and professional experience to advance in the Fintech industry.
Core Competencies:
- Operational Efficiency: Proven track record of enhancing work processes and improving operational effectiveness.
- Facilities Management: Successfully managed routine repairs and maintenance, ensuring compliance with safety protocols and regulations.
- Sales Coordination: Collaborated with cross-functional teams to prepare critical reports and drive customer satisfaction.
- Leadership Skills: Demonstrated ability to lead and adapt in dynamic environments, fostering teamwork and collaboration.
Academic Competencies:
- Data Analytics in Finance: Applied data-driven decision-making tools to optimize financial operations and drive business growth.
- Investment Strategies: Expertise in multi-asset investment strategies for technology-driven opportunities, particularly in evolving markets like the UAE.
Career Objectives:
I am looking to leverage my skills in fintech solutions, operations management, facilities coordination, or sales to contribute to a forward-thinking organization in the fintech sector.
Overview
12
12
years of professional experience
Work History
Operations Engineer
Charummel, Al Raea Group
09.2019 - Current
- Ensure customer satisfaction through high-quality service and clear communication.
- Address and resolve service quality and invoicing complaints.
- Deliver services in line with contract requirements and local regulations.
- Control field operations costs, callouts, and service repair sales.
- Manage third-party inspection visits and follow-up actions.
- Validate service contracts and technical terms with sales.
- Plan maintenance scheduling, optimize routing, and perform site audits.
- Investigate accidents and follow company policy on internal reporting.
- Oversee the performance, motivation, and development of assigned technicians.
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
Facility Coordinator
Al Shirawi Facilities Management LLC, Emirates
09.2014 - 10.2016
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Supervised staff of 170 in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
Facility Coordinator
Berkeley Technical Services LLC, Mohammed Bin Rashid City District One
06.2012 - 08.2014
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Reviewed and oversaw construction and renovation projects.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Maintained facility grounds, equipment, and safety compliance.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Oversaw successful relocation projects, minimizing downtime and ensuring smooth transitions between facilities.
- Reduced energy consumption through the installation of energy-efficient systems and monitoring usage patterns.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Implemented preventive maintenance schedule, significantly reducing downtime and repair costs.
- Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
- Conducted detailed analysis of facility usage to recommend space optimization strategies.
Technical and Sales Coordinator
Anlon IPS Engineering Pvt. Ltd
06.2012 - 06.2012
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Promoted business' development by building and maintaining relationships with new clients.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
MBA - Fintech
Birla Institute of Technology And Science
Dubai, United Arab Emirates12.2024
Bachelor of Science - Electrical and Electronic Engineering
Christu Jyothi Institute of Technology & Science
Hyderbad, India05.2012
Skills
- Procurement
- Materials Management
- Order Fulfillment
- Root Cause Analysis
- Cost Reduction
- Technical knowledge
- Building Maintenance
- Operations Oversight
- Asset Management
- Database Maintenance
- Energy management
- Goal-oriented mindset
- Issue Resolution
- Customer Communication
- Performance Tracking
- Fundamental Analysis
- Trading strategies
- Options Trading
- Futures Trading
- Asset Allocation
- Technical Analysis
- Portfolio Management
- Fixed Income Trading
- Equity Trading
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Computer Skills
- Multitasking Abilities
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Malayalam
Advanced (C1)
Telugu
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
Operations Engineer
Charummel, Al Raea Group
09.2019 - Current
Facility Coordinator
Al Shirawi Facilities Management LLC, Emirates
09.2014 - 10.2016
Facility Coordinator
Berkeley Technical Services LLC, Mohammed Bin Rashid City District One
06.2012 - 08.2014
Technical and Sales Coordinator
Anlon IPS Engineering Pvt. Ltd
06.2012 - 06.2012
MBA - Fintech
Birla Institute of Technology And Science
Bachelor of Science - Electrical and Electronic Engineering
Christu Jyothi Institute of Technology & Science
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