Open To Work
Anju Deepak
Client/ Business coordinator/ Admin
Dubai Investment Parks 2,DU
Summary
Talented with executive-level administrative management, business/ client coordinator, and operational support expertise. Primary communications liaison, external, internal, and client-related correspondence. Motivated Administrative/Client servicing/Project Management Executive with exceptional customer service and engagement skills. Results-oriented professional with proven ability to anticipate needs, proactively address situations, and mitigate conflicts. Strong calendar and scheduling management skills to prioritize, organize, and maximize availability and project timelines. Looking for challenging new roles with the opportunity to make a lasting impact. Energetic, results-oriented team player eager to bring strong administrative skills to a growing company in need of top-level support. Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative. Dependable self-starter seeking to leverage skilled background into an administrative role with a dynamic organization. A professional focused on driving productivity by leveraging strong office management skills. Offering 14 years of experience in advertising/ fit out business office operations. Adept communicator with fluency in English. Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority. Successful at managing files, Open and clear communicator with good planning skills, adaptable nature, and analytical approach.
Obtain a career that provides a challenging opportunity to utilize my skills and contribute to the organization’s growth, where opportunities exist for ongoing development.
Overview
20
20
years of professional experience
Work History
Admin, Business/Client & Projects Coordinator
Team Visual Solutions LLC
Dubai, United Arab Emirates
10.2011 - Current
- Facilitated efficient administrative support by organizing files and creating detailed spreadsheets. Enhanced document management through effective imaging practices, resulting in improved accessibility and organization.
- Ensured accurate scheduling by applying strong attention to detail in daily calendar management and producing comprehensive weekly or monthly reports for invoice generation.
- Supported senior leadership in strategic decision-making through the preparation of daily reports outlining corrective actions and enhancements.
- Managed telephone and mail inquiries from clients and vendors to ensure timely communication.
- Assisted incoming customers by providing friendly, informed guidance tailored to their needs.
- Facilitated communication with clients to collect essential information and requirements. Developed tailored quotes that aligned with client needs.
- Evaluated and confirmed project proposals derived from initial inquiries to streamline project initiation.
- Facilitated interdepartmental collaboration, including technical teams, to ensure timely project completion.
- Established and maintained open lines of communication to keep team members updated on project progress and schedules.
- Achieved timely project delivery by actively tracking progress and addressing key issues. Enhanced team performance through proactive identification of potential blockers.
- Facilitated communication between project management team and clients to ensure alignment on project objectives.
- Facilitated correspondence preparation and delivered consistent project status updates.
- Managed daily project operations by tracking progress and ensuring timely completion of individual tasks.
- Led financial oversight by monitoring expenses, managing invoice processing, and proactively addressing budget discrepancies with project manager.
- Developed and maintained a standardized filing system to streamline document retrieval and organization.
- Managed comprehensive filing system for both electronic and physical documents to support office operations.
- Facilitated effective communication by receiving and evaluating a significant number of internal and external emails.
- Streamlined office efficiency by overseeing client correspondence, record tracking, and data communications.
- Coordinated client interactions with designated staff to ensure timely resolution of concerns and account-related questions.
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Developed and implemented effective communication strategies among team members and clients.
- Developed and maintained project documentation to enhance communication across teams.
- Coordinated project timelines to ensure efficient workflow and timely completion of deliverables.
Customer Care Executive
First Source Solutions
Cochin, India
04.2007 - 04.2008
- Implemented efficient call control techniques for improved services.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained accurate records of past-due customer account activity.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Provided accurate, specific, and timely performance feedback for CSRs.
- Researched complex problems and resolved issues independently each day.
- Responded to customer requests with friendly, knowledgeable service and support.
- Adeptly handled hundreds of inbound calls per day.
- Adhered to all confidentiality requirements at all times.
- Maintained accurate knowledge of the products to provide informative service and updates to the customers.
Customer Care Executive
HTMT Global Solutions
Chennai, India
02.2006 - 03.2007
- Implemented efficient call control techniques for improved services.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained accurate records of past-due customer account activity.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Provided accurate, specific, and timely performance feedback for CSRs.
- Researched complex problems and resolved issues independently each day.
- Responded to customer requests with friendly, knowledgeable service and support.
- Adeptly handled hundreds of inbound calls per day.
- Adhered to all confidentiality requirements at all times.
- Maintained accurate knowledge of the products to provide informative service and updates to the customers.
Education
Bachelor of Arts - Economics
Calicut University
Kerala, India2005
+2 - Commerce
St. Antony's Higher Secondary School
Kerala2002
Skills
- SELF-MOTIVATED
- ADAPTIVE TO CHANGE
- STRESS-RESISTANT
- ANALYTICAL THINKING
- ABLE TO THINK OUTSIDE OF THE BOX
- CONFIDENT AND HARDWORKING WITH A POSITIVE ATTITUDE
- TARGET ORIENTED
- HIGH TEAM SPIRIT
- ABILITY TO STRIKE A FRIENDLY CHORD WITH ANY KIND OF PERSONALITY
- ABILITY TO ADAPT TO ANY TYPE OF ENVIRONMENT
- WILLING TO SHOULDER CHALLENGES AND RESPONSIBILITIES
- MS Office
- Tally (basics)
PERSONAL RECORDS
- Name : Anju Deepak
- Date of Birth : 21/06/1984
- Nationality : Indian
- Marital status : Married
- Driving License : Yes
PASSPORT DETAILS
- Passport no : S8734612
- Date of issue : 01/08/2018
- Date of Expiry : 31/07/2028
- Place of issue : Dubai
- Visa Status : Employment visa
DECLARATION
I hereby declare that the above-mentioned information is correct to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Anju Deepak
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
د.إ120000/yr - د.إ200000/yrTimeline
Admin, Business/Client & Projects Coordinator
Team Visual Solutions LLC
10.2011 - Current
Customer Care Executive
First Source Solutions
04.2007 - 04.2008
Customer Care Executive
HTMT Global Solutions
02.2006 - 03.2007
Bachelor of Arts - Economics
Calicut University
+2 - Commerce
St. Antony's Higher Secondary School