ANJU SHANIL
Dubai
Summary
Dynamic commercial leader in shipping and logistics with a proven track record of managing operations and driving substantial business growth. Skilled in leading cross-functional teams to achieve strategic objectives, streamline processes, and enhance operational efficiency. Expertise in negotiating high-value contracts and optimizing revenue through innovative sales strategies. Committed to leveraging industry insights and leadership skills to deliver exceptional results and foster long-term success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Manager - UAE & India
LIVRO SHIPPING LLC
Dubai
09.2022 - Current
- Led commercial operations for the Dubai headquarters and multiple India branches, ensuring alignment across Mumbai, Gujarat, Delhi, Chennai, and Cochin.
- Conducted market research to identify emerging trends and opportunities for growth.
- Managed cross-functional teams to streamline communication and enhance operational efficiency.
- Drove sales growth across NVOCC and Freight Forwarding verticals by developing market opportunities and strengthening customer relationships.
- Negotiated slot agreements and long-term contracts with shipping lines and service providers to optimize capacity and enhance service offerings.
- Controlled profit and loss through retention, cost reduction, and effective coordination between regional offices.
- Expanded trade lane networks while onboarding new international agents and customers to strengthen global coverage.
- Supervised documentation compliance, enforced SOPs, and monitored operational KPIs to maintain service quality and operational accuracy.
- Coordinated product launches and promotional initiatives with marketing teams.
Assistant Manager - Overseas Business Development
LIVRO SHIPPING LLC
Dubai
10.2021 - 09.2022
- Developed new freight forwarding networks to drive business growth and expand overseas networks.
- Built and strengthened relationships with NVOCC principals in Dubai and India to increase free-hand imports and secure rate approvals for export shipments.
- Coordinated with principals on cost matrix finalization to ensure competitive and accurate pricing.
- Motivated and supported the team to enhance business performance and achieve targets.
- Built relationships with vessel operators to procure competitive slot rates and improve service offerings.
- Analyzed competitor reports to identify market trends and support strategic decision-making.
- Met with vendors and clients to maintain strong relationships and explore new business opportunities.
- Developed training materials for team members on operational processes and service protocols.
Senior Sales Coordinator (West India)
AGILITY LOGISTICS
Mumbai
02.2020 - 10.2021
- Supported the sales team in preparing quotes within Agility’s FOCIS quotation module and followed up to secure business or understand reasons for non-award.
- Coordinated with overseas and local pricing teams, as well as air and ocean product teams, to obtain competitive rates.
- Conducted daily and weekly sales meetings, customer minutes, and weekly action items to track team performance.
- Organized calls with customers, overseas counterparts, and internal stakeholders to facilitate smooth communication and issue resolution.
- Maintained the sales pipeline and tracked progress using the supplied sales pipeline and CRM.
- Submitted regular reports on sales activity to management.
- Collaborated closely with VMI teams to allocate and manage stock.
Customer Service Executive
RADIANT MARITIME INDIA PVT LTD
Mumbai
06.2018 - 01.2020
- Provided expert customer service solutions based on specific shipment requirements and followed up on shipment execution to ensure confirmed bookings.
- Liaised with vendors for bookings and CROs, including securing tentative space with the designated VOA as per client needs.
- Followed up with the operations department to obtain updates on inventory availability and supported smooth shipment planning.
- Handled haz approval processes and coordinated slot kills for OOG enquiries with the respective VOA.
- Updated clients with onboard confirmations once the vessel sailed and followed up with destination agents to track shipment status.
- Generated daily, weekly, and monthly reports and submitted them to the Head of Department to support operational visibility and decision-making.
- Assisted customers with inquiries and resolved issues related to shipment processes.
- Facilitated communication between clients and internal teams to ensure timely updates.
Education
PGDM - International Trade Management
NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES
Mumbai01-2021
Bachelor of Business Administration - Logistics and Shipping
INDIAN INSTITUTE OF LOGISTICS
Kochi01-2018
HSC and S.S.L.C - undefined
KENDRIYA VIDYALAYA PORT TRUST
Kochi01-2015
Advanvced Diploma - Tanker Chartering
Institute of Chartered Shipbrokers
Dubai, United Arab Emirates05-2026
Skills
- NETWORKING SKILLS
- SALES FORECASTING
- LEAD GENERATION
- PRICING STRATEGY
- OPERATIONS MANAGEMENT
- TEAM TRAINING
- CONTRACT TERMS NEGOTIATIONS
- CUSTOMER RELATIONSHIP MANAGEMENT
- EMPLOYEE RETENTION
- CLAIMS MANAGEMENT
- SOCIAL MEDIA SAVVY
- MARKET RESEARCH
Interests
EXPLORING NEW PLACES AND CULTURE
Certification
- COMPUTERIZED FINANCIAL ACCOUNTING USING TALLY
- LBS CENTRE FOR SCIENCE AND TECHNOLOGY
LANGUAGES
ENGLISH
HINDI
MALAYALAM
LINK
LinkedIn: www.linkedin.com/in/anju-shanil-0452b3117
INTERNSHIP
- INTERN
- HAIKO LOGISTICS PVT LTD
- Mumbai
- MAR 2018 - MAY 2018
- Completed three months of internship in Logistics & Shipping as partial fulfillment required for the final semester of graduation.
Timeline
Commercial Manager - UAE & India
LIVRO SHIPPING LLC
09.2022 - Current
Assistant Manager - Overseas Business Development
LIVRO SHIPPING LLC
10.2021 - 09.2022
Senior Sales Coordinator (West India)
AGILITY LOGISTICS
02.2020 - 10.2021
Customer Service Executive
RADIANT MARITIME INDIA PVT LTD
06.2018 - 01.2020
Bachelor of Business Administration - Logistics and Shipping
INDIAN INSTITUTE OF LOGISTICS
HSC and S.S.L.C - undefined
KENDRIYA VIDYALAYA PORT TRUST
PGDM - International Trade Management
NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES
Advanvced Diploma - Tanker Chartering
Institute of Chartered Shipbrokers