Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANJUM ARA

ANJUM ARA

E-commerce Relationship Executive
Dubai

Summary

Experience in the field of E-commerce customer support responsibilities looking for a challenging role in your reputed company where I can apply my skills in line with the company’s mission and vision. A Young dynamic and result-oriented candidate aspiring to work in a challenging and motivating environment. To use my skills in an environment that would allow me to do value-added productive work To deliver quality work and thereby attain a higher position.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

E-commerce Relationship Executive

Teleperformance
Bangalore
01.2021 - Current
  • Coordinate with sellers internally for all processes and build strong relationships
  • Manage relationships with a defined set of sellers
  • Provide assistance and support to the sellers working on the platform to scale their business online
  • Reaching out to new leads and providing support to existing sellers to set up portal account, listings and order management Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc
  • Contact sellers for pricing and participation in monthly promotional campaigns
  • Provide support to existing sellers to improve their overall performance and sales
  • Growing the company's revenue by ensuring that key sellers are satisfied and helping them to grow
  • Identify potential opportunities and inform the sellers
  • Work with internal departments to ensure the company meets seller expectations
  • Coordinate with marketing, content, seller support and customer service teams with regards to seller related issues
  • Looking for new sales opportunities for the sellers
  • Developing and implementing marketing strategies to grow the customer base
  • Prepare monthly sale projection reports and planning reports for the seller
  • Seller quality and aiding in fulfillment of seller products
  • Responsible for targets, incentives, and revenue for the category
  • Manage the execution of marketing assignments
  • Responsible for market research on price data, product movement, competition pricing, product bundling, etc

Customer Support Executive

Genisys Group
01.2019 - 01.2021
  • A professional approach in answering customers and providing information about products and
  • Services, taking input of issues and their queries thereof
  • Provide superior customer service via telephone and e-support
  • Co-coordinating with logistics and where house team and resolve the tickets
  • Follow up with the sales team to deliver ordered items to the customer
  • Follow up with the delivery team and take customer feedback
  • Report service or delay in delivery to the concerned department and follow up for the same
  • Resolve face-to-face, telephone, and email queries quickly and to completion
  • Following correct escalation to line management customer relations
  • Escalate unresolved queries to respective departments for accurate solutions
  • Processes warranty claims and arrange returns and refunds of the claim
  • Keep a track of the customer tickets and do follow-ups to close the tickets
  • Call back customers for identified cases if required to ensure complete customer satisfaction before
  • Monitor customer complaints on social media and reach out to assist
  • Handel escalation emails of customers do follow up and resolve their queries.

Customer Service Coordinator

Wipro Technologies
Mysore
01.2015 - 01.2019
  • Co-ordinate
  • A professional approach in answering customers and providing information about products and services, taking input of issues and their queries thereof
  • Taking ownership of queries from first contact to resolution
  • Maintaining records of transactions and interactions
  • Conscientious enthusiastic and work to a high-level quality.
  • Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
  • Acting as a point of resolution for the customer who has complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Escalate unresolved queries to respective departments for accurate solutions.
  • Ensure all relevant procedures are followed from beginning to resolution.

Education

S.S.L.C -

Karnataka secondary Education Examination board

P.U.C - undefined

BBA - Finance

University of Mysore
INDIA
06.2010 - 08.2013

Skills

Basic computers, Tally ERP9, Internetundefined

Timeline

E-commerce Relationship Executive

Teleperformance
01.2021 - Current

Customer Support Executive

Genisys Group
01.2019 - 01.2021

Customer Service Coordinator

Wipro Technologies
01.2015 - 01.2019

BBA - Finance

University of Mysore
06.2010 - 08.2013

S.S.L.C -

Karnataka secondary Education Examination board

P.U.C - undefined

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ANJUM ARAE-commerce Relationship Executive