ANKIT BHAGCHANDANI
Dubai
Summary
Seasoned Operations Lead with focus on optimizing productivity and efficiency. Demonstrated capability in leading teams, managing operations, and implementing process improvements. Known for strong leadership skills, strategic planning abilities, and commitment to achieving operational excellence. Have made significant contributions in previous roles by driving operational success and boosting performance metrics.
Overview
13
13
years of professional experience
Work History
Omnichannel Operations Lead
Chalhoub Group- Tory Burch, Karl Lagerfeld, Michael Kors, Jaquemus , Swarovski , Tumi , Lacoste and Guess
01.2022 - Current
- Implementing/enhancing an operating model for the e-Commerce Operations
- Working with internal supply chain team for weekly replenishment of stock on website
- Managing forecasts and seasonality to ensure proper processes are being followed for inventory and PLVs to order
- Liaise with internal and external departments and partners to ensure a seamless customer experience
- Responsible for accurate stock in stores and WH locations
- Action marketking queries and requests on product delivery dates
- Liaise with Supply chain team for regular replenishment of stock
- Always discuss with store team for any issues related to Online or Offline orders
- Maintain expert knowledge of products and policies, available for sale products and promotions, shipping options and customer services
- Liaise with customer service team for any new steps or development to get their inputs and suggestions
- Closely monitoring customer feedbacks and giving immediate solutions
- Liaise with last mile team to ensure orders are shipped in a timely manner
- Maintain delivery report for daily customer orders to avoid any delay in deliveries
- Coordinating with accounts team on weekly basis for reconciliation and failed payments
- Order management, Logistics, Support, Process Improvement and Operational Efficiency
- Page designing/ promotions and coupons creations on SFCC platform
- Coordinating with developers and tech team for amendments and new in processes
ECommerce Operations Supervisor
Chalhoub Group- Tory Burch, Tumi & Maxmara
08.2020 - 12.2021
- Design and implement more efficient processes and ways of working in stores
- Investigate & manage all store reporting to maintain accuracy
- Drive efficiency and provides advice & solutions where necessary to maintain data integrity
- Provide evidence to stores to drive actions required to reduce stock and cash losses
- Monitor the shrinkage action planning process and assists in the identification, protection, and improvement of stock loss across the store
- Responsible for accurate stock in stores and WH locations
- Action marketking queries and requests on product delivery dates
- Liaise with Supply chain team for regular replenishment of stock
- Always discuss with store team for any issues related to Online or Offline orders
- Maintain expert knowledge of products and policies, available for sale products and promotions, shipping options and customer services
- Provide productivity data, reviews, and makes recommendation to improve Business targets
Junior Brand Analyst
Chalhoub Group- Tumi & Karl Lagerfeld
02.2018 - 07.2020
- Ensure that proper intelligence is gathered on trends and customers in format approved by Merchandise manager
- Make recommendation on adaptations of categories to the market
- Consolidate analysis from local team and provide regional overview recommend store assortment aligned with Brand's guidelines
- Consolidate local reports or extract reports from system on stock on hand in local stores, check alignment of stock with Brand's guidelines
- Recommend withdrawal of underperforming references at regional level or at local level if not flagged by local team
- Consolidate local reports on sales and gross margins into a regional report
- Perform analysis on historical launches of similar products in the region to improve accuracy of orders
- Consolidate purchases from countries at regional level and check that regional budget is consistent with commitments with suppliers
- Follow-up on returns for damages with suppliers
- Compile qualitative comments from area and store managers on product performance
- Monitor performance of purchase at SKU level, new orders, and collections for the region
- Compile monthly reports at regional level on customer analytics
- Compile reports from countries into a regional report
- Provide reports to Brand according to agreed frequency and templates
Purchase Admin Coordinator
Chalhoub Group- Level Shoes
08.2015 - 02.2018
- Complete the Purchase function in receiving materials from various suppliers across the globe
- Verify and confirm the orders placed and update Retail prices in the system
- Maintain records on purchase price information and flag any price changes to the suppliers
- Advice management on cost associated with the shipments
- Interact with key suppliers to resolve issues related to quality/quantity
- Process and approve Purchase Orders in the system Prepare ALC report (Actual Landing Cost) to check the cost
- Monitor and report material discrepancies, damages delivery windows and make necessary cancellations
- Follow up with suppliers on special product launch dates
- Liaise with suppliers for sample materials
- Action marketking queries and requests on product delivery dates
- Coordinate with finance and accounts for the payments
- Effective communication with Divisions, Warehouse & suppliers for Smooth release of materials
- Resolve delivery problems and complaints, supplier disputes
- Track, monitor and evaluate the lead time to reduce shipment release time
- Ensure to accomplish the yearly objectives set by the management
Logistics Distribution Coordinator
Chalhoub Group-Real Emirates LLC
01.2014 - 08.2015
Logistics Distribution Administrator
Chalhoub Group-Real Emirates LLC
06.2012 - 01.2014
Education
Logistics and Supply Chain Management -
Zabeel Institute of Management Studies
Dubai, UAE06.2014
BSC - Hotel Management
IHM Gurdaspur
Gurdaspur, India06.2009
Lancers Covent
New Delhi, India03.2006
Skills
- Microsoft Office
- Advanced Excel
- BAAN
- Oracle Applications
- Warehouse Management System (WMS)
- Retail Management System (RMS)
- Ebusiness Suite
- BI-Business Intelligence
- SFCC
- Shopify
- Carriyo
- Looker
- Medela
- Retail Unity
- Order fulfillment
- Experience preparing sales projections
- People management proficiency
- Distribution management
- Demand forecasting
- Warehouse management
Hobbies and Interests
Playing competitive cricket and team building activities.
Personal Information
- Date of Birth: 06/13/88
- Nationality: Indian
- Driving License: Valid UAE Driving License
- Marital Status: Married
- Visa Status: Employers Visa
Professional Training & Awards
- Best Operations Lead, Tory Burch Middle East, 03/01/23
- Logistics and Supply Chain Management Certification Course, Zabeel Institute of Management Studies, Dubai, UAE, 01/01/14 - 06/30/14
References
References available upon request.
Timeline
Omnichannel Operations Lead
Chalhoub Group- Tory Burch, Karl Lagerfeld, Michael Kors, Jaquemus , Swarovski , Tumi , Lacoste and Guess
01.2022 - Current
ECommerce Operations Supervisor
Chalhoub Group- Tory Burch, Tumi & Maxmara
08.2020 - 12.2021
Junior Brand Analyst
Chalhoub Group- Tumi & Karl Lagerfeld
02.2018 - 07.2020
Purchase Admin Coordinator
Chalhoub Group- Level Shoes
08.2015 - 02.2018
Logistics Distribution Coordinator
Chalhoub Group-Real Emirates LLC
01.2014 - 08.2015
Logistics Distribution Administrator
Chalhoub Group-Real Emirates LLC
06.2012 - 01.2014
Logistics and Supply Chain Management -
Zabeel Institute of Management Studies
BSC - Hotel Management
IHM Gurdaspur
Lancers Covent
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