Summary
Overview
Work History
Education
Skills
Timeline
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Ankit Kumar

Ankit Kumar

Dubai

Summary

Customer service-oriented travel agent with eight years of career experience in travel and tourism industries. Possesses expertise in strategic partnership identification and development, event planning and travel coordination. Key skills include time management, organization and written and verbal communication.

Overview

8
8
years of professional experience

Work History

Sales Agent

Changi General Hospital
09.2023 - 03.2024
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Developed strong relationships with clients through excellent customer service and regular followups.

Delivey Supervisor

Innovation Group
03.2021 - 08.2022
  • Maintain regular communication with customers prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
  • Responsible for collecting and recording deposits and final payments.
  • Verify customer passports, visas and state-issued IDs and ensure proper identification for passage to foreign countries.

Call Center Representative

Delivery.com
07.2019 - 03.2020
  • Prepared detailed itineraries, including nearby sightseeing tours of historical places, shopping centers and entertainment.
  • Investigated customer complaints with transportation accommodations and various travel-related providers.
  • Liaised with hotels and air, bus and cruise lines to determine availability and book passage or stays.

Bartender

The Lalit Mumbai
08.2016 - 07.2019
  • Met with customers to discuss foreign and domestic travel and tour packages.
  • Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
  • Provided travel brochures and destination literature with points of interest relevant to customer needs.

Education

Bachelor of Science - Deploma in Hospitality

MAGADH UNIVERSITY
INDIA
05.2018

Skills

  • Domestic and international travel expertise
  • Budgeting and accounting
  • Negotiating
  • Logistical planning
  • Relationship management
  • Travel consulting and reservations
  • Transportation coordination
  • Event planning

Timeline

Sales Agent

Changi General Hospital
09.2023 - 03.2024

Delivey Supervisor

Innovation Group
03.2021 - 08.2022

Call Center Representative

Delivery.com
07.2019 - 03.2020

Bartender

The Lalit Mumbai
08.2016 - 07.2019

Bachelor of Science - Deploma in Hospitality

MAGADH UNIVERSITY

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