ANKIT MALKOTIA
Dubai,UAE
Summary
Dynamic and results-driven professional with extensive expertise in restaurant business operations and financial management. Demonstrates exceptional skills in sales orientation, customer service, and communication, ensuring efficient complaint handling and enhanced customer satisfaction. Proficient in workforce scheduling, event planning, menu costing, and cost control, with a strong understanding of profit and loss dynamics. Certified in food handling with a keen awareness of food allergies. Committed to leveraging organisational abilities to drive operational excellence and achieve business objectives.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work history
F&B manager
Slay Restaurant & Bar
Dubai, UAE
2024.11 - Current
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Maximised company profits through rigorous analysis and control of both portioning and wastsge.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Recruited and trained high-performing team members to deliver faultless customer care.
F& B Manager
Ofrali Bros
Dubai, UAE
2023.11 - 2024.10
- Ensured high-quality service through regular staff training sessions.
- Prepared comprehensive budget reports, aiding financial decision-making process.
- Liaised effectively with kitchen staff for order accuracy and timeliness.
- Handled customer complaints promptly, maintaining good public relations.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
F&B Floor Manager
Mantis Dubai
Dubai
2022.05 - 2023.06
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Created team building initiatives to encourage upselling and meet revenue targets.
F&B Floor Manager
VII Dubai
Dubai
2020.10 - 2022.01
- Improved customer satisfaction by implementing innovative menu options.
- Managed team of staff, resulting in a well-coordinated dining experience.
- Devised marketing strategies for increased restaurant visibility.
- Negotiated supplier contracts for improved cost-efficiency.
- Handled customer complaints promptly, maintaining good public relations.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Grew restaurant profits through improved marketing and staff development initiatives.
F&B Supervisor
Holiday Inn, Festival City, Dubai
Dubai
2019.06 - 2020.09
- Monitored food quality, addressing any inconsistencies promptly.
- Oversaw cash handling procedures, ensuring accurate accounting at end of shifts.
- Reduced waste by implementing effective inventory control strategies.
- Created employee schedules for optimal shift coverage.
- Trained new staff members on company policies and procedures.
- Managed daily operations in fast-paced food and beverage establishment.
Captain Waiter
Holiday Inn, Festival City, Dubai
Dubai
2018.08 - 2019.05
- Upheld stellar restaurant reputation with attention to detail and professionalism.
- Fostered a friendly dining environment with excellent communication skills.
- Coordinated staff rota for smooth shift transitions.
- Boosted team morale with positive attitude, resulting in better work performance.
- Conducted inventory checks, ensuring sufficient stock levels at all times.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
Waiter
InterContinental, Festival City, Dubai
Dubai
2016.06 - 2018.07
- Assisted in food preparation, resulting in timely service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Remained calm under pressure, ensuring better performance during peak hours.
Education
Bachelor of Arts -
International Institute Of Hotel Management
2013.07 - 2016.03
Higher Secondary - Commerce
Modern Vidya Niketan
2011.07 - 2013.03
High School - undefined
Saffron Public School
2006.04 - 2011.03
High School - undefined
DAV Public School
1999.04 - 2006.03
Skills
- Sales Oriented
- Customer Service Skills
- Attention To Details
- Communication Abilities
- Organization
- Restaurant business operations
- Workforce scheduling
- Event planning expertise
- Menu costing proficiency
- Efficient complaint handling
- Certified in food handling
- Financial management
- Food allergy awareness
- Profit and loss understanding
- Cost control
LANGUAGES
Hindi - Native or Bilingual Proficiency
English - Native or Bilingual Proficiency
INTERESTS
Music, Chess
Timeline
F&B manager
Slay Restaurant & Bar
2024.11 - Current
F& B Manager
Ofrali Bros
2023.11 - 2024.10
F&B Floor Manager
Mantis Dubai
2022.05 - 2023.06
F&B Floor Manager
VII Dubai
2020.10 - 2022.01
F&B Supervisor
Holiday Inn, Festival City, Dubai
2019.06 - 2020.09
Captain Waiter
Holiday Inn, Festival City, Dubai
2018.08 - 2019.05
Waiter
InterContinental, Festival City, Dubai
2016.06 - 2018.07
Bachelor of Arts -
International Institute Of Hotel Management
2013.07 - 2016.03
Higher Secondary - Commerce
Modern Vidya Niketan
2011.07 - 2013.03
High School - undefined
Saffron Public School
2006.04 - 2011.03
High School - undefined
DAV Public School
1999.04 - 2006.03