Ankit Sharma
Dubai,United Arab Emirates
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work history
Night Manager
Jumierah Beach Hotel
Dubai, UAE
01.2023 - Current
- Handling entire operations and all departments of the hotel during night.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Auditiing Night Reports and Revenue Reports for a maticulus check on hotel operations.
- Organised briefing for night shift staff to follow instructions.
- Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
- Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
- Conducted night audits to balance reports and reconcile finance compliance.
- Extended assistance to guests with disabilities or special requests to accommodate needs.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Coached front of house teams in delivering smooth, professional reception services.
- Mentored and trained staff on quality service delivery, company policies and problem resolution.
Duty Manager
Jumeirah Beach Hotel
Dubai, United Arab Emirates
09.2019 - 01.2023
- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Schedule shifts
- Help management create the department’s budget
- Led team of 30+ to deliver top-quality service and achieve company targets.
- Actioned and resolved guest feedback to boost service quality.
Front Office Supervisor
Jumeirah Group
Dubai, United Arab Emirates
06.2017 - 09.2019
- Maximized hotel revenue through effective upselling, contributing to 50% profitability increase in 3 months.
- Introduced incentive programme to achieve customer service best practice, boosting guest satisfaction levels by 10%.
- Maximized front desk efficiencies by producing well-structured, comprehensive training manuals.
- Provided outstanding guest experience, ensuring team members had current knowledge of hotel products, services and policies.
- Effectively promoted brand loyalty scheme, boosting repeat bookings by 25%.
Front Desk Executive
Rotana Group
Abu Dhabi, United Arab Emirates
01.2015 - 06.2017
- Colleague of the Month
- Best Up seller
- Ensured smooth, efficient and uninterrupted guest service through effective management of communication systems, including telephone maintenance, reporting of operation issues, Check in and Check out.
Education
Bachelors - Business Administration
Pondicherry University
Pondicherry, India05.2018
Skills
- Opera
- Opera Cloud
- Outlook
- Microsoft Office
- DTCM Reports
- Guest experience improvement
- Revenue forecasting
- Budgetary control
- Guest engagement strategies
Languages
English
Native language
Japanese
Advanced
C1
English
Native
Accomplishments
- LQA Standard Training Videos to enhance the learning experience for New Recruits and for refresher trainings.
- I was head of a project called SOLVE to improve the TripAdvisor and Medallia ratings of the property.
- Lead the Enrollment program for the hotel for six months to ensure every one is trained and encouraged to enroll new members every day.
- Supervised team of 20 staff members.
- Achieved efficiency in Night Audit Reports by introducing Standard Practices to ensure Night Revenue Reports are done efficiently and are logged on the server for future references.
Timeline
Night Manager
Jumierah Beach Hotel
01.2023 - Current
Duty Manager
Jumeirah Beach Hotel
09.2019 - 01.2023
Front Office Supervisor
Jumeirah Group
06.2017 - 09.2019
Front Desk Executive
Rotana Group
01.2015 - 06.2017
Bachelors - Business Administration
Pondicherry University
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