Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
ANKIT SINGH

ANKIT SINGH

DUBAI,UAE

Summary

Accomplished professional with deep expertise in hospitality management, specializing in bar operations and customer complaint resolution. Exhibits a proven track record of achieving sales targets and demonstrating effective leadership, emphasizing staff training and development. Dedicated to utilizing skills in hospitality to propel business success and elevate customer satisfaction.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Restaurant supervisor (Acting Assistant Manager).

Emaar Hospitality Group
DUBAI, UAE
06.2023 - Current
  • Supervised staff to ensure seamless operations during peak periods.
  • Scheduled employee shifts, minimising conflicts and ensuring smooth transitions.
  • Coordinated table reservations, effectively reducing customer wait times.
  • Monitored food quality control procedures to maintain high standards.
  • Ensured consistent compliance with health and safety regulations.
  • Implemented hygiene protocols to provide a safe dining environment.
  • Trained new staff members, resulting in enhanced service standards.
  • Addressed customer queries promptly, improving overall satisfaction.

Head waiter

One&Only The Palm, Dubai
Dubai, UAE
02.2021 - 04.2023
  • Implemented daily specials board to enhance variety of offerings.
  • Conducted inventory checks to ensure operational efficiency.
  • Assisted in menu development, contributing to improved guest satisfaction.
  • Coordinated large party reservations during peak business periods.
  • Trained new staff members, promoting consistent service standards across the team.

Restaurant captain

One&Only The Palm
Dubai, UAE
04.2019 - 02.2021
  • Efficiently oversaw table bookings to maximise seating capacity while maintaining comfort.
  • Conducted regular inspections of dining area to uphold cleanliness and safety standards.
  • Collaborated with chefs on daily specials, ensuring integration into dining service.
  • Coordinated effectively with kitchen and waitstaff to ensure smooth operations during busy nights.

Bartender

One&Only The Palm
Dubai, UAE
04.2018 - 03.2019
  • Maintained clean and organised bar, ensuring high levels of customer satisfaction.
  • Demonstrated expertise in drink recipes to enhance overall customer experience.
  • Handled cash transactions securely, minimising risk of theft and fraud.
  • Adapted swiftly to diverse situations, ensuring operational efficiency under pressure.

Waiter bartender

Shangri-La
Bangalore, India
01.2016 - 02.2018
  • Rotated bar stock to ensure product freshness.
  • Implemented upselling techniques to increase revenue.
  • Executed accurate order-taking while multitasking under pressure.
  • Conducted thorough cleaning duties to uphold hygiene standards.
  • Delivered high-quality service to customers, resulting in repeat business.
  • Served food promptly, resulting in improved customer satisfaction.
  • Complied with all health and safety regulations diligently, ensuring safe work practices at all times.

Education

Bachelor's degree - Hospitality

NIPS School of Hotel Management.
India
04.2013 - 06.2016

Skills

  • Hospitality management skills
  • Customer complaint resolution
  • Bar management expertise
  • Sales target achievement
  • Leadership and staff training

Languages

English
Fluent
Hindi
Fluent

Certification

WSET Level 2 Award in Wines.

PIC Certified.

Timeline

Restaurant supervisor (Acting Assistant Manager).

Emaar Hospitality Group
06.2023 - Current

Head waiter

One&Only The Palm, Dubai
02.2021 - 04.2023

Restaurant captain

One&Only The Palm
04.2019 - 02.2021

Bartender

One&Only The Palm
04.2018 - 03.2019

Waiter bartender

Shangri-La
01.2016 - 02.2018

Bachelor's degree - Hospitality

NIPS School of Hotel Management.
04.2013 - 06.2016

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ANKIT SINGH