Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
AWARD AND ACHIEVEMENT
Timeline
Generic
ANKIT SURTI

ANKIT SURTI

Summary

Experienced with designing and delivering comprehensive training programs that meet organizational needs. Utilizes innovative training methods and tools to enhance learning experiences. Track record of fostering professional development and maintaining positive learning environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Training Executive

VIVO
09.2024 - Current
  • Conducted Product Training: Delivered comprehensive training sessions to promoters, retail staff, and channel partner teams on mobile specifications, features, and unique selling propositions (USPs).
  • Sales Skill Development: Trained sales teams on effective selling techniques, including upselling and cross-selling strategies, to maximize conversions.
  • Weekly Training Sessions: Organized and conducted weekly sessions for low-performing promoters to improve their knowledge and sales performance.
  • Retail Engagement: Conducted regular store visits to ensure proper implementation of product knowledge and provided on-site training.
  • Reporting & Analysis: Maintained daily sales reports, tracked performance metrics, and followed up with low-performing promoters for improvement.
  • Cross-Functional Collaboration: Worked closely with sales and marketing teams to design and implement training plans aligned with organizational goals.
  • Market & Product Updates: Shared timely updates on new product launches, features, and market trends to keep the team informed.
  • Event & Launch Support: Assisted in organizing product demonstrations, launch events, and run co-marketing activities to drive brand visibility and engagement.
  • Customer Experience Training: Educated retail staff on objection handling, customer engagement, and creating superior in-store experiences.

Sales Promoter

Xiaomi
05.2021 - 09.2024
  • Greet customers as they arrive and provide kind assistance
  • Explaining Product Features with FABE Method.
  • Achieve daily targets and submitting sales reports.
  • Engage with customer and discover what they wants and their needs.
  • Constantly building product knowledge and delivering this knowledge in engaging ways.
  • Following up with customers and providing guidance on product selection.
  • Engaging in meaningful interactions and building good relationships with customers.
  • Continue education of features and benefits of existing and new product line, and implementing in selling skills.
  • Listening to what customers want and helping them find the perfect product for their needs
  • Setting up attractive product displays and promotional booths
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Increased Average Order Value through strategic upselling techniques.

Head Cashier

Daiso Japan LLC
12.2019 - 03.2021
  • Welcome customer, provide assistance and respond to their concerns
  • Ensure each customer has an informative and positive experience by using good customer service skills and knowledge of products
  • Coordinating with the Managers regarding the Sales targets
  • Meet established goals as set by management
  • Maintain a positive working relationship with all store associates
  • Building up good relationship with the customer & deliver the best service Work together with process excellence team in order to modify the processes to increase customer satisfaction
  • Weekly order receiving and item display
  • Daily cash manage on the counter, Cash and cheque deposit in to bank.
  • Manage store operations in the absence of store Manager
  • Generate cash related documents and account reports
  • Ensure that merchandise is properly displayed stocked and labelled
  • Manage customer transaction both cash and card payments
  • Resolve cash tills at the end of every shift.

Sales Man

Mahalaxmi Electronics
03.2015 - 02.2019
  • Handling customer's calls, giving estimate and budget to the customers
  • Explained company offerings to promote products and services to customers
  • Answered customers' questions regarding products, prices, and availability
  • Maintained monthly sales goals and quotas by consistently adapting to changes in promotions, rules, prices, industry changes, and fine-tuning sales pitch and process
  • Educated customers on technical features and the use of devices
  • Applied screen protection on cell phone devices
  • Assisted customers in selecting products that best fit their lifestyles, preferences, and personal needs
  • Easily handled technical tasks such as transferring contacts and photos and setting up new phones with updates and account connections.

Education

Accounting

Veer Narmad South Gujarat University
03.2018

Skills

  • Organizational development
  • Training delivery
  • Learning management systems
  • Employee engagement
  • New employee training
  • Strategic thinker
  • Training material updates

Certification

1. Recognition Certificate: - Best Knowledge Master Certificate awarded by Xiaomi in Year 2021.

2. ME H1 2023 Certificate: - Master of product Consultant Certificate awarded By Xiaomi.

3. Xiaomi Master 2024 Certificate: - Awarded by International Retail department for successfully Passed the selection for 2024.

LANGUAGES

English - Fluent
Hindi - Fluent
Gujarati - Fluent

AWARD AND ACHIEVEMENT

  • Recognition Certificate: - Best Knowledge Master Certificate awarded by Xiaomi in Year 2021.
  • ME H1 2023 Certificate: - Master of product Consultant Certificate awarded By Xiaomi.
  • Xiaomi Master 2024 Certificate: - Awarded by International Retail department for successfully Passed the selection for 2024.

Timeline

Training Executive

VIVO
09.2024 - Current

Sales Promoter

Xiaomi
05.2021 - 09.2024

Head Cashier

Daiso Japan LLC
12.2019 - 03.2021

Sales Man

Mahalaxmi Electronics
03.2015 - 02.2019

Accounting

Veer Narmad South Gujarat University

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ANKIT SURTI