Ankit Thapa
Dubai
Summary
Diligent Customer support with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Motivated Security supervisor skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Supervisor
Transguard Group
EXPO 2020, DUBAI
12.2019 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Established and maintained close working relationships with local law enforcement officers.
- Evaluated security systems and procedures to identify areas for improvement.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Responded swiftly to security incidents and effectively resolved security issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Security Team Leader
Transguard Group
Al Habtoor Polo Resort And Club,
10.2018 - 12.2019
- Investigated suspected incidents thoroughly, gathering evidence promptly to support swift resolution of any issues that arose.
- Ensured compliance with all relevant legal requirements through careful documentation of all security-related activities and diligent adherence to established protocols.
- Streamlined emergency evacuation procedures for the facility, conducting regular drills to familiarize staff members with appropriate response measures in case of crisis.
- Enhanced security measures by conducting regular risk assessments and implementing appropriate security protocols.
- Managed access control systems, ensuring secure entry points at all times while maintaining efficient visitor processing procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Increased employee awareness of security threats through regular presentations and workshops on topics such as cyber-security and personal safety measures.
- Reduced incidents of theft and vandalism by proactively monitoring surveillance systems and conducting thorough patrols.
- Improved overall team morale by recognizing individual achievements and fostering a positive work environment built on mutual respect and open communication.
Education
Bachelor's in Computer Application - Computer Applications
Dr. CV Raman University Bilaspur, Himachal Pradesh
Himachal Pradesh, India04.2018
Skills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Complaint resolution
- Complaint Handling
- Customer Service
- Calm Under Pressure
- Teamwork and Collaboration
- MS Office
- Safety and security procedures
- Patrol operations
- Daily incident reporting
- Emergency Response
- Access Control
Certification
- Certified Security supervisor, COP28 DUBAI - 30 November -15 December 2023.
- Al Habtoor polo resort and club, Transguard Group - OCT 2018- DEC 2019
- EXPO 2020, Transguard Group - OCT 2021- MAR 2022
Hobbies
Playing Guitar
trekking in hilly areas
listening musics
Hangout with friends
Try to help the poor people
Languages
English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Security Supervisor
Transguard Group
12.2019 - Current
Security Team Leader
Transguard Group
10.2018 - 12.2019
Bachelor's in Computer Application - Computer Applications
Dr. CV Raman University Bilaspur, Himachal Pradesh