Ankkita Lahote
Summary
Accomplished professional with extensive expertise in time management, decision making, and entrepreneurial skills. Demonstrated proficiency in operation skills, portfolio management, and key account management. Adept at managing marketing budgets, vendor relationships, and executing direct and channel sales strategies. Proven track record in lead generation, prospect generation, and database management. Skilled in social media marketing, recruitment, employee training, and networking within the real estate and construction sectors. Committed to sustainable growth strategies and enhancing brand positioning and awareness.
Overview
15
15
years of professional experience
2013
2013
years of post-secondary education
Work history
Business Head
MPL Technical Services LLC
Dubai
01.2023 - 04.2025
- Managing day-to-day operations, including production scheduling, inventory management, and quality control.
- Develop and implement sales strategies to drive revenue growth and expand market reach.
- Build and maintain strong relationships with clients, suppliers, and partners.
- Lead, mentor, and motivate a diverse team of bakers, sales associates, and support staff.
- Analyze sales data and market trends to identify opportunities for optimization and growth.
- Ensure compliance with health, safety, and sanitation standards at all times.
- Collaborate with senior management to develop long-term business plans and strategic initiatives.
- Manage all aspects of catering and events, from client consultations to on-site coordination, ensuring seamless execution and exceeding customer expectations.
- Create and develop Standard Operating Procedures (SOPs) to streamline operations, maintain consistency, and uphold quality standards across all areas of the business.
- Implement cost control measures to optimize expenses, improve profitability, and maximize operational efficiency
- Developed detailed business plans, driving the company towards its objectives.
- Set challenging targets to drive sales growth.
- Championed corporate social responsibility initiatives, enhancing the company's reputation in the marketplace.
- Spearheaded change management initiatives, leading to enhanced operational effectiveness.
- Created a culture of continuous improvement within the organisation, fostering innovation and efficiency.
- Achieved significant cost reductions by streamlining procurement processes.
- Boosted profitability by identifying and capitalising on new market opportunities.
- Achieved consistent compliance with industry regulations through rigorous audit processes.
Business Development Manager
SRR Group of Companies LLC
01.2015 - 01.2023
- Oversee and optimize daily office operations
- Ensure compliance with health and safety regulations with Quality control teams
- Implement and maintain operational standards and procedures
- Responsible for the performance of outlets including general appearance, quality, material, employees, and profitability
- Help develop and manage budgets, forecasting revenue and expense.
- Monitor and analyze financial reports, identifying areas for improvement.
- Analyzes sales, labor, inventory and controllable on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets
- Implement cost-control measures to maximize profitability.
- Recruit, train, and manage staff for the company operations.
- Foster a positive work environment and team culture
- Setting team KPIs
- Conduct performance reviews and address employee concerns.
- Ensure high-quality customer service and Service excellence
- Implement strategies to enhance the overall dining experience
- Monitor Quality and Ratings and implement action plans to create impact
- Address customer feedback and implement improvements
- In Collaboration with Marketing teams develop and execute marketing strategies to attract customers
- Collaborate with marketing teams to promote special events or offers
- Monitor market trends and adjust strategies accordingly
- Help develop and implement business strategies to achieve financial goals
- Identify opportunities for business growth and expansion
- Lead the openings and closings of assets in existing and new territories
- Stay informed about industry trends and competitors
- Ensure compliance with local business and health and safety regulations
- Stay updated on licensing requirements and coordinate renewals
Customer Service Executive
Autobahn Auto Group
01.2013 - 11.2014
- Cold calling and emailing to arrange meetings with potential customers to prospect for new business.
- Gaining a clear understanding of customers' businesses and requirements and presenting appropriately to make a sale.
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
- Negotiating the terms of an agreement and closing sales.
- Attending team meeting and sharing best practice with colleague for reviewing my own sales performance, aiming to meet or exceed targets.
- Provide feedback and mark able report to Sales Manager regarding the sales and service providence for better relationship with customer.
- Reviewing monthly sales, customer satisfaction, inputting information into the customer database and disseminating information to manager for future business effectively.
- Specify the quality of written complaints to provide high quality and actionable feedback to management and colleagues.
Service Coordinator
Caltrols Middle East FZCO
11.2009 - 06.2011
- Testing & Calibration services for various parameters like Pressure, Temperature, Level, Flow
- Testing of Instrumentation like Transmitters, Process Switches, Sensors, Guages, Indicators and Analyzers and also rendering services of the same at various, whenever needed.
- Thorough knowledge of various Industry codes and Standards.
- Extensively handling various instruments like Pressure & Temperature recorders, gauges, flow meter(in the field of pressure, temperature, level & flow) of various manufacturers like - Rosemount, Rothotherm, Termocouple, Eurotrom, Crytsal, Hoffer, Budenberg, Wika, ABB Kent and Halliburton.
- Major Works carried out for- BJ services, Weatherford, Wood Group, Slumberger & Lamprell.
Education
Masters in Business Administration -
University of Newcastle
Bachelor of Engineering - Electronics and Communication
Rajasthan University
Jaipur, RajasthanSkills
- Time Management
- Decision Making
- Entrepreneurial Skills
- Operation Skills
- Portfolio Management
- Key Account Management
- Marketing Budget Management
- Vendor Management
- Direct Sales
- Channel Sales
- Marketing
- Lead Generation
- Prospect Generation
- Database Management
- Social Media Marketing
- Recruitment
- Employee Training
- Networking
- Real Estate
- Construction
- Sustainable growth strategy
- Brand positioning and awareness
Languages
English
Hindi
Custom
- Time Management
- Decision Making
- Entrepreneurial
- Operation Skills
- Portfolio and Key Account Management
- Marketing Budget & Vendor Management
- Direct and Channel Sales & Marketing
- Expert in Lead / Prospect Generation
- Strong Existing Database of clients and suppliers
- Social Media Marketing Technique
- Recruitment and Employee Training
- Strong network in Interior designers and architects
- Solid Real Estate Network, Database
- Strong network in Construction segment
Personal Information
- Date of birth: 09/26/86
- Nationality: Indian
- Visa status: Residence Visa
Timeline
Business Head
MPL Technical Services LLC
01.2023 - 04.2025
Business Development Manager
SRR Group of Companies LLC
01.2015 - 01.2023
Customer Service Executive
Autobahn Auto Group
01.2013 - 11.2014
Service Coordinator
Caltrols Middle East FZCO
11.2009 - 06.2011
Bachelor of Engineering - Electronics and Communication
Rajasthan University
Masters in Business Administration -
University of Newcastle
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