Ankur Dhamija
Dubai,UAE
Summary
Customer-oriented, strategic-thinking and meticulous sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into Management role with dynamic organisation.
Detailed Sales Manager with expertise overseeing successful revenue streams and recognizing areas for improvement. Reliable and capable of driving effective teams. Looking for new sales-oriented role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work history
Associate Director
Wealth World Capital Investments LLC
Dubai, UAE
01.2022 - Current
- Drove business growth by strengthening internal controls to mitigate financial risk exposure.
- Collaborated with management to develop an effective growth strategy, growing annual revenue by 23%.
- Monitored and reviewed financial controls, processes and procedures to enable best practice development.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Financial Advisor
Qasr Al Melouk Group
Dubai, UAE
09.2018 - 02.2021
- I was the advisor to the Group CEO for all Financial and Banking matters regarding Loans, Facilities, Bank dealings and Account Management.
- Prepared and interpreted financial document summaries, investment performance reports and income projections for clients.
- Kept abreast of new industry trends and monitored market performance to back up financial consulting.
- Liaised with estate agents, solicitors and valuers to provide holistic advice to clients on money management.
- Devised business plan and identified target customers.
- Hired and developed junior financial and support staff.
- Complied with national financial requirements by studying and adhering to new and existing legislation.
Senior Sales Supervisor
Emirates NBD Bank
Dubai, UAE
09.2014 - 08.2018
- Won new businesses by developing sales pipelines to expand market appeal.
- Supervised sales team and assisted with recruiting and training new hires.
- Kept up with new product launches and updated sales team.
- Generated reports for internal use and analysis by mining information from various databases, CRM and traditional and emerging media.
- Supported marketing through distribution of marketing materials and representing company at industry and tradeshows.
- Worked alongside sales team to draw up strategies to increase client base.
Branch Sales Advisor
National Bank Of Umm Al Quwain
Dubai, UAE
02.2013 - 08.2014
- Delivered outstanding customer experiences through attentive care and faultless service.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Retained customers by building rapport and delivering tailored product recommendations.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Senior Sales Officer
Union National Bank
Dubai, UAE
06.2012 - 12.2012
- Managing the sales and marketing operations for promoting SME Trade Finance, Factoring, Business loans, Buyouts, Commercial Vehicle Finance, Heavy Equipment Finance, Refinancing, Professional Equipment Finance & Medical Equipment Finance clients and attaining profitability and business targets.
- Involved in competitive Direct Sales environment and sourcing fresh business to the bank thus adding to the overall business opportunity.
- Sourcing Potential customers thus also playing a role of Credit Evaluator identifying profitable business to the bank.
- Coordinating with internal / external departments and ensuring for smooth business operations
- Ensuring instalment payment for SME Loans on time
Senior Relationship Officer
Abu Dhabi Commercial Bank
Dubai, UAE
05.2010 - 06.2012
- Documented client applications for personal, business and mortgage loans.
- Devised credit and repayment plans for secure finance management.
- Updated client records with successful credit and loan applications.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Monitored financial markets to recommend suitable client products.
Agency Manager
Citi Bank, CGSL, Citigroup Global Services
New Delhi, India
10.2007 - 03.2010
- With TCS e-Serve Ltd
- (Formerly CGSL -, Ltd.) for Citi Bank credit card collection/recovery process as an Agency Manager
- Handling write-off accounts identifying necessity of litigation.
- Sending cheque dishonoured letters on day to day basis.
- Reviewing customer's past payment track records and overdue balances to make collection strategies accordingly.
- Skip Tracing.
- Follow-up with the defaulters who are shifted/ transferred to other places by sending letters to them or by intimating respective branch under intimation to Branch Administration.
- Transferring accounts to collection agencies.
- Sending returned cheques to Legal cell for filling cases u/s 138.
- Effective service of summons received from Legal cell.
- Interacting with customers.
- Personal visit to chronic defaulters along with recovery agencies.
- Identify, assess, and resolve issues/problems within Collections area of responsibility.
- Resolving customer disputes and escalates to management as required.
- Efficiently and accurately executed tasks within Collections area by providing settlement or other repayment plan to customers.
- To ensure cash deposition with branch by Recovery staff/ Recovery Agency on daily basis.
- Executed tasks and adheres to COC (code of conduct) of the organization
- Participated in special projects as needed.
- Identifying prospective clients, generating business from existing portfolio and database, achieving business targets.
Team Leader
ABN Amro Bank N.V, ATS Services Pvt
New Delhi, India
11.2005 - 09.2007
- Ltd
- For ABN AMRO Bank (Short Term Personal Loan) and ICICI Bank (Loan on Cards)
- Generating Leads / New Business through Tele-calling
- Weekly / Monthly reporting to the Sales Manager
- Worked on several Sales Campaigns and developed various Marketing Strategies
- Handled the team of approx
- 14 Tele callers and assigning the data to agents.
- Handled an outsourcing project of external Tele Calling unit (outsource agency)
Education
Bachelor of Information Technology -
Sikkim Manipal University
2004
Skills
- Customer complaint management
- Product presentations
- Sales calls
- Contract sales
- Business development
- Stock replenishment
- Just In Time stock control
- Product training
- Promotional expertise
- Customer service experience
- Dispute resolution
- Visual merchandising
- Client management
- Point Of Sale system operation
- Client retention strategies
- CRM System knowledge
- Cash handling
- Customer service
- Upselling techniques
- Payment processing
- Active selling
Additional Information
- Visa Status : Resident Visa
Languages
English
Fluent
Hindi
Native
Arabic
Elementary
Timeline
Associate Director
Wealth World Capital Investments LLC
01.2022 - Current
Financial Advisor
Qasr Al Melouk Group
09.2018 - 02.2021
Senior Sales Supervisor
Emirates NBD Bank
09.2014 - 08.2018
Branch Sales Advisor
National Bank Of Umm Al Quwain
02.2013 - 08.2014
Senior Sales Officer
Union National Bank
06.2012 - 12.2012
Senior Relationship Officer
Abu Dhabi Commercial Bank
05.2010 - 06.2012
Agency Manager
Citi Bank, CGSL, Citigroup Global Services
10.2007 - 03.2010
Team Leader
ABN Amro Bank N.V, ATS Services Pvt
11.2005 - 09.2007
Bachelor of Information Technology -
Sikkim Manipal University
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