ANKUR RAJ
Dubai
Summary
Enthusiastic Senior Waiter with a strong background in delivering personalised luxury dining experiences. Exceeded guest expectations and standards by implementing Forbes-aligned service practices and resolving complaints effectively. Committed to enhancing customer satisfaction and supporting team success in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
SENIOR WAITER | SOCIAL (ITALIAN FINE DINING)
Waldorf Astoria Palm Jumeirah,Dubai
Dubai
01.2024 - Current
- Delivered personalised luxury dining experiences, consistently exceeding guest expectations and service standards.
- Identified and capitalised on upselling opportunities, enhancing average check and driving outlet revenue.
- Performed tableside service, ensuring proper food presentation and carving techniques.
- Maintained strong knowledge of Italian cuisine, pasta, risotto, seafood, meat, desserts, cheeses, olive oils, and Italian wines.
- Resolved guest complaints with tailored replacement items and strategic discounts, safeguarding brand reputation.
- Accounts for Forbes-aligned service standards, HACCP procedures, and property SOPs.
SERVER | ASIAN FINE DINING
JW Marriot Prestige Golfshire Resort & Spa
04.2022 - 12.2023
- Applied knowledge of Asian cuisine ingredients, beverages, and service standards to elevate dining experience.
- Provided personalised service in high-end Asian specialty restaurant, enhancing guest satisfaction.
- Maintained comprehensive knowledge of Asian ingredients, spices, sauces, seafood, meats, noodles, rice dishes, and desserts to support menu accuracy and guest inquiries.
- Used Infrasys and Opera to handle F&B operations, guest requests, and billing.
SERVER | MASU BAR
Conrad Pune
Pune
09.2021 - 03.2022
- Utilised strong product knowledge to identify upselling opportunities, contributing to increased guest satisfaction and overall revenue.
- Delivered tailored bar service and curated beverage experiences, enhancing guest enjoyment and loyalty in luxury hospitality settings.
- Prepared and served a diverse range of beverages, ensuring adherence to standard recipes and quality benchmarks.
INTERNSHIP
Vivanta By Taj
07.2019 - 10.2019
Education
B.S.C - Hotel Management and Catering Technology
IHM HAJIPUR
India01-2021
Skills
- Food safety compliance
- Quality assurance standards
- Upselling techniques
- Guest recovery strategies
- Guest interaction
- Cash handling
- Team leadership
- Travel standards
Certification
- Team Member of the Quarter
- Recognisation on Tripadvisor
- Certified Bar Smart 2.0
- Certified Bar Basic
- Fire Safety & Emergency Response
- Food Safety / HACCP Level 2
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
SENIOR WAITER | SOCIAL (ITALIAN FINE DINING)
Waldorf Astoria Palm Jumeirah,Dubai
01.2024 - Current
SERVER | ASIAN FINE DINING
JW Marriot Prestige Golfshire Resort & Spa
04.2022 - 12.2023
SERVER | MASU BAR
Conrad Pune
09.2021 - 03.2022
INTERNSHIP
Vivanta By Taj
07.2019 - 10.2019
B.S.C - Hotel Management and Catering Technology
IHM HAJIPUR