Ankush Kumar
Restaurant manager
Dubai ,Dubai
Summary
Enthusiastic and hard-working restaurant manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, reducing turnover and increasing customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Restaurant Manager
Mohammed Al Mazami & Alaqqqad Investment Group
Dubai
2019.11 - Current
- Oversee employee work in front and back of house to ensure compliance with company policies, regulations and food safety guidelines.
- Perform facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts.
- Complete restaurant opening and closing procedures and manage deposits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
Restaurant Manager
Mohammad Al Mazmi & Alaqqqad Investment Group
Al Ain
2017.09 - 2019.11
- Met or exceeded sales goals for every single month.
- Created social media presence to improve marketing and develop customer outreach strategies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assistant Restaurant Manager
Spinneys Group ( Taste Kitchen ) Pre-Opening Team
Dubai
2015.06 - 2017.08
- Improved Tuesday night revenue over 20% through family night incentives.
- Reduced employee turnover 35% through relationship building.
- Administered payroll, completed all paperwork and wrote schedules.
- Created and maintained detailed financial records and reports to inform future strategies.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Supervisor
Spinneys Group (Taste Kitchen ) Pre-Opening Team
Dubai
2014.04 - 2015.06
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
Head Waiter
Pavilion Group
Dubai
2012.04 - 2014.03
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Guest Service Agent
Travel Food Services IGI Airport New Delhi
New Delhi
2010.11 - 2012.02
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Hotel Management
Sun Rise University
ALWAR RAJASTHAN INDIA06.2014
High School Diploma -
Uttar Pradesh Board
UP India07.2009
Skills
- Training
- Customer service
- Resourceful problem solver
- Persuasive communicator
- Motivational leader
- Food safety and sanitation
- Shipment preparation
- Disciplinary action
- Menu Planning
- Food Service Background
- Hiring and Training
- Food Plating and Presentation
- Labor and Food Cost Control
- Staff Development Talent
Certification
- Person in Charge Level 3 Training according to the approved of the food Control Department Dubai Municipality .
- Fire Fighting Training .
- First Aid Training .
- Introduction of Restaurant Revenue Certificate Course From Dubai Collage of Tourism.
- Menu Design and Engineering Certificate Course From Dubai Collage of Tourism.
Additional Information
- Languages Know : English Fluent (In all forms), Hindi
- Passport Details : Passport No. : T3274239
- Date of Issue: 28/01/2021
- Date of Expiry: 27/01/2031
- Date of Birth : 07th Aug 1990
- Nationality : Indian
- Marital Status : Married
- Visa Status : Employment visa
REFERENCES
References available upon request
I do herby certify that the above mentioned information given was true honest and correct to the best of my knowledge.
ANKUSH KUMAR
Timeline
Senior Restaurant Manager
Mohammed Al Mazami & Alaqqqad Investment Group
2019.11 - Current
Restaurant Manager
Mohammad Al Mazmi & Alaqqqad Investment Group
2017.09 - 2019.11
Assistant Restaurant Manager
Spinneys Group ( Taste Kitchen ) Pre-Opening Team
2015.06 - 2017.08
Restaurant Supervisor
Spinneys Group (Taste Kitchen ) Pre-Opening Team
2014.04 - 2015.06
Head Waiter
Pavilion Group
2012.04 - 2014.03
Guest Service Agent
Travel Food Services IGI Airport New Delhi
2010.11 - 2012.02
Bachelor of Science - Hotel Management
Sun Rise University
High School Diploma -
Uttar Pradesh Board
- Person in Charge Level 3 Training according to the approved of the food Control Department Dubai Municipality .
- Fire Fighting Training .
- First Aid Training .
- Introduction of Restaurant Revenue Certificate Course From Dubai Collage of Tourism.
- Menu Design and Engineering Certificate Course From Dubai Collage of Tourism.
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