Ankush Kumar
Dubai,United Arab Emirates
Summary
Accomplished Housekeeping Professional with 8+ years of strong experience and skills gained from the best 5-star hotel brands in Dubai and India.
Holds a 3 years degree in Hospitality Management. Hardworking supervision professional inspiring housekeeping teams to achieve spotless results. Planned and coordinated staff and resources proactively to achieve daily targets. Set first-class hygiene and sanitation standards to maintain health and safety compliance.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant housekeeping manager
VINTAGE GRAND HOTEL
Dubai, United Arab Emirates
12.2023 - Current
- Budgeted for cleaning staff and resource requirements.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Escalated issues and complaints for prompt management resolution.
- Supplied minibars with beverage and snack replenishment.
- Liaised with management to establish and complete priority cleaning jobs.
- Actioned customer feedback to improve satisfaction ratings.
- Managed cleaning product stock in line with COSHH regulations.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Responded proactively to changing housekeeping requirements.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Delivered professional, friendly service across customer-facing tasks.
- Updated training programmed to enhance employee performance.
- Generated Key Performance Indicator reporting to drive better performance.
- Trained staff in proper cleaning, sanitisation and infection control.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Audited rooms after cleaning to check cleanliness standards.
Senior housekeeping supervisor
RITZ CARLTON HOTEL,DIFC
Dubai, United Arab emirates
07.2021 - 11.2023
- Evaluated employee performance and developed improvement plans, maximizing team efficiency.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Motivated cleaning staff to deliver housekeeping tasks within allotted time-frames.
- Trained staff in proper cleaning, sanitisation and infection control.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Audited rooms after cleaning to check cleanliness standards.
- Monitoring and inspecting the activities of housekeeping staff to ensure that their performance meets the expected standards.
- Obtain list of vacant rooms to be cleaned immediately, a list of prospective check-outs or discharges in order to prepare work assignments.
- Assigned tasks for 25+ team members, and inspected their work for conformance to prescribed standards of cleanliness.
Housekeeping supervisor
Waldorf Astoria Dubai Palm Jumeirah ,(Hilton)
Dubai, United Arab Emirates
02.2016 - 06.2021
- Reporting to Manager.
- Assigning attendants their duties and inspects work for conformance to prescribed standard of cleanliness.
- Investigate complaints and take corrective action.
- Obtaining list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.
- Coordinating work activities among departments.
- Conducted orientation and in-service training in policies, work procedures and to demonstrate use and maintenance of equipment.
- Inventories stock to ensure adequate supplies.
- Evaluating records to forecast departmental personnel requirements.
- Make recommendation to improve service and ensure efficient operation.
- Reporting for room occupancy, payroll, and department expenses.
Housekeeping Shift Leader
Waldorf Astoria Dubai Palm Jumeirah (Hilton)
Dubai, Dubai
02.2015 - 01.2016
- Reporting to Supervisor on duty.
- Coordination with the team and help the management in paper work.
- Ensuring high levels of attention to detail among the team members.
- Have exceptional customer care and service standards.
- Possess strong organisational skills with an eye for detail.
Room Attendant
The Oberoi, Bangalore
Bangalore, INDIA
11.2014 - 10.2015
- Cleared and organised Back of House areas to minimise accident risks.
- Reported maintenance issues for prompt resolution.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Identified cleaning efficiencies to reduce average room preparation times.
Education
Bachelor's degree - 3 years degree in Hospitality Management
Heritage Institute of Hotel and Tourism,Shimla
India 04.2011 - 02.2014
Skills
COMPUTER SKILLS
- Opera software
- Birchstreet software
Windows
- Microsoft Office (Word, Excel, PowerPoint)
- Inspiring leadership style
- Engaging leadership style
- Motivational people management
- Payroll understanding
- Leadership
- Communication skills
- Team building
Accomplishments
- Certificate of recognition for achieving the highest level of cleaning in Waldorf Astoria Dubai Palm Jumeirah
- Certificate of achievement for cross exposure as Receiving Clerk in the Finance Department, in Waldorf Astoria Dubai Palm Jumeirah
- Nominated for Hear of the House team member of May 2017, in Waldorf Astoria Dubai Palm Jumeirah
- Achieved an LQA of 89.25% in Ritz Carlton Hotel DIFC Dubai
- Achieved an LQA of 97.6% in Waldorf Astoria Dubai Palm Jumeirah
- Got 90+ guest appreciations on TripAdvisor.
- Got 5 Star Awards in Ritz Carlton, 2023.
ACHIEVEMENTS AND AWARDS
Languages
English
Fluent
Hindi
Native
Punjabi
Fluent
Certification
- United Arab Emirates, Holding Dubai Driving License
- License no. 4500901
- Certificate course in Retail Management.
- Certificate course in Aviation.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Assistant housekeeping manager
VINTAGE GRAND HOTEL
12.2023 - Current
Senior housekeeping supervisor
RITZ CARLTON HOTEL,DIFC
07.2021 - 11.2023
Housekeeping supervisor
Waldorf Astoria Dubai Palm Jumeirah ,(Hilton)
02.2016 - 06.2021
Housekeeping Shift Leader
Waldorf Astoria Dubai Palm Jumeirah (Hilton)
02.2015 - 01.2016
Room Attendant
The Oberoi, Bangalore
11.2014 - 10.2015
Bachelor's degree - 3 years degree in Hospitality Management
Heritage Institute of Hotel and Tourism,Shimla
04.2011 - 02.2014
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