Ann Juma
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Retail-customer-service-representative
Crown Paints PLC
05.2014 - 01.2022
- Assisted customers in making informed purchase choices and selecting products.
- Coordinated efficient product deliveries to meet customers' demands.
- Monitored customer feedback and made adjustments to improve service quality.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Attended to customer complaints and processed product return or replacement requests.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Room Service Order Taker
Dubai Marine Beach Resort And Spa
03.2013 - 11.2013
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Protected guests by following proper food handling procedures.
- Verified accuracy and quality of orders before delivery.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Increased sales significantly by upselling higher-end products to customers.
- Processed customer payments to accurately record transactions.
Bank Customer Service Representative
Chase Bank
02.2011 - 01.2013
- Reached out to existing bank customers and offered personalized support for different needs.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Collected feedback from customers to help improve service delivery and banking processes.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Education
MBA - Public Relations
Kenya Institute of Management
Kenya03.2013
MBA - Business Management
Kenya Institute of Management
Kenya03.2011
High School Diploma -
Mwangaza High Shool
Kenya01.2004
MBA - Computer And Information Sciences
Luvi Computer
Kenya01.2001
Skills
- Customer Empathy
- Customer Needs Assessment
- Workload Management
- Issue Escalation
- Market Knowledge
- Product Knowledge
- Customer Satisfaction
- Team Collaboration
- Multitasking and Organization
- Product Upselling
- Active Listening
- Excellent Written and Oral Communication
- Good Communication Skills
- Team Leadership
- Customer Relations
- Telephone Etiquette
- Customer Complaint Solutions
- Flexible Schedule
Learning a new language, photographer, Volunteering,Sport, making new friends, and travelling.
I'm a kaleidoscope of curious pursuits, always seeking new ways to learn, connect, and experience the world. Whether it's unlocking the secrets of a new language, capturing fleeting moments with my camera, lending a hand through volunteering, testing my limits in sports, forging friendships around every corner, or chasing wanderlust across the globe, I embrace life's vibrant hues. My passions paint a canvas of personal growth, community impact, and boundless exploration, and I invite you to join me in shaking the kaleidoscope and seeing what dazzling possibilities await.
Languages
English
Advanced (C1)
French
Beginner (A1)
Swahili
Bilingual or Proficient (C2)
Timeline
Retail-customer-service-representative
Crown Paints PLC
05.2014 - 01.2022
Room Service Order Taker
Dubai Marine Beach Resort And Spa
03.2013 - 11.2013
Bank Customer Service Representative
Chase Bank
02.2011 - 01.2013
MBA - Public Relations
Kenya Institute of Management
MBA - Business Management
Kenya Institute of Management
High School Diploma -
Mwangaza High Shool
MBA - Computer And Information Sciences
Luvi Computer
Similar Profiles
Roselyne ModaniRoselyne Modani
Business Development Manager at CROWN PAINTS PLCBusiness Development Manager at CROWN PAINTS PLC
Elizabeth MuturaElizabeth Mutura
NA at Crown Paints Kenya PLCNA at Crown Paints Kenya PLC
John Troon JumaJohn Troon Juma
Area Sales Manager at Crown Paints Kenya PlcArea Sales Manager at Crown Paints Kenya Plc