ANN RANI SOMY
Dubai
Summary
A dedicated professional with expertise in planning and coordination, operational excellence, and market research and recruitment. Demonstrates exceptional customer service excellence and team management skills, fostering collaboration and effective communication. Proficient in multitasking, decision-making, and adaptability, with a strong foundation in analytical thinking and training development strategies. Committed to service quality improvement through Microsoft Office proficiency. Aspires to leverage skills for continued growth in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Assistant Manager- Operations
Aster Hospital Mankhool
2025.01 - 2026.01
- Spearheaded revenue augmentation projects to enhance financial outcomes for unit.
- Executed service enhancement projects focused on improving user experience.
- Managed initiatives stemming from COO's office, promoting strategic alignment.
- Led Emiratisation efforts to strengthen local employment within unit.
- Drove operational excellence initiatives to maximize productivity and efficiency.
- Participated in AI-powered projects designed to boost performance metrics.
- Supported hiring processes for medical personnel by conducting thorough market research for CVs.
- Leading Revenue Augmentation projects of unit.
Asst.Manager- Customer Service & OPD
Aster Hospital Mankhool
Dubai
2021.04 - 2024.12
- Collaborated with Head Operations to achieve overall hospital P&L objectives.
- Managed customer service team of 50 to meet departmental targets.
- Oversaw 57 doctors and 10 allied health staff to ensure operational effectiveness.
- Coordinated duty rota and chamber allocations for doctors.
- Managed Health Information System (HIS) for outpatient department operations.
- Monitored OPD doctor performance and conversion rates to drive improvements.
- Participated in doctor hiring as member of interview panel.
- Planned leave schedules for doctors and staff to maintain adequate coverage.
OPD in charge
Aster Hospital Mankhool
Dubai
2019.04 - 2021.04
- Conducted audits and risk assessments to achieve regulatory compliance.
- Doctors & Staff duty Rota.
- Functional training for the staff.
- Designed and implementation of Queue Management System.
- Designed and executed 'paediatric vaccination process'.
- Acted as SPOC for different digitalization processes.
- Closely worked with all clinical and non clinical departments for smooth functioning of assigned department.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Conducted 5 cross audits in Aster facilities.
Sr.Executive -Customer Service
Aster Hospital Mankhool
Dubai
2017.04 - 2019.04
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Trained new associates on daily operations, advising on appropriate handling of customer concerns and their visits to Doctor.
- Planned and implemented VIP care program for premium customers.
- Designed new Health check packages for customers.
- Managed staff rota in efficient way.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Executive
Aster Hospital Mankhool
Dubai
2015.04 - 2017.04
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care during each visit of customer encouraging return visits whenever in need.
- Participated in all accreditation procedures.
Software developer
UST GLOBAL
Cochin
2013.04 - 2014.10
- Wrote clean, clear and well-tested code for various projects.
- Modified existing software to upgrade interfaces and elevate performance.
- Implemented system testing and validation guidelines.
- Conducted regular upgrades for interfaces, hardware and software.
- Formulated reports on programming project specifications, activities and developments.
- Gathered feedback to innovate and improve user experience.
Education
MBA - Operations
Sikkim Manippal University
India, IndiaB-Tech - Electronics & Communication
SJCET
Kerala, KeralaSkills
- Planning and coordination
- Operational excellence
- Market research and recruitment
- Customer service excellence
- Team management and collaboration
- Effective communication
- Multitasking
- Decision-making
- Adaptability
- Self-motivation
- Analytical thinking
- Training and development strategies
- Service quality improvement
- Microsoft Office proficiency
Certification
Lean sigma Black Belt
Languages
English
Advanced
Malayalam
Native
Hindi
Intermediate
Tamil
Intermediate
Languages
3,B1,1,A1,1,A1,1,A1
Websites, Portfolios and Profiles
linkedin.com/in/ann-rani-somy-15303285
Timeline
Assistant Manager- Operations
Aster Hospital Mankhool
2025.01 - 2026.01
Asst.Manager- Customer Service & OPD
Aster Hospital Mankhool
2021.04 - 2024.12
OPD in charge
Aster Hospital Mankhool
2019.04 - 2021.04
Sr.Executive -Customer Service
Aster Hospital Mankhool
2017.04 - 2019.04
Executive
Aster Hospital Mankhool
2015.04 - 2017.04
Software developer
UST GLOBAL
2013.04 - 2014.10
B-Tech - Electronics & Communication
SJCET
MBA - Operations
Sikkim Manippal University