Anna Chepurna

• Providing high quality, fast, efficient and friendly service for customers, converting calls to sales to contributing direct revenue; ensuring customer service excellence is archived for all Fly Dubai customers by providing services: provide information about restrictions requirements covering their journey, health requirements and other details such as check-in place and time, free baggage allowances, wheel chair request, special meal request, and seat assignment; manage large amounts of inbound and outbound calls in a timely manner; follow communication “scripts” when handling different topics; identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives; seize opportunities to up sell products when they arise; build sustainable relationships and engage customers by taking the extra mile; keep records of all conversations in our call center database in a comprehensible way; frequently attend educational seminars to improve knowledge and performance level; meet personal/team qualitative and quantitative targets.

• Handling sales activities with a focus on achieving predefined sales targets;
• Prepare and present business proposals to convince clients and secure a consulting deal;
• Negotiated agreements with the clients as per the policies and guidelines of the company and in coordination with
the respective senior management;
• Achieved the sales targets whilst building the company’s reputation, enhanced the brands name and conducting
long-term sustainability;
• Arranged and carried out presentations and site visits for potential clients;
• Intermediated negotiation processes, consulted clients on market conditions, prices, mortgages, legal
requirements, and related matters, and ensured fair and honest dealing;

• Possessed strong communication skills and good knowledge of sales strategies;
• Representing the sellers in negotiation with prospective buyers and advising clients and helping buyers to decide
what they want to buy;
• Performed comparative market analysis to estimate properties value;
• Displayed and marketed the real property to possible buyers;
• Integrated sales efforts with organized marketing activities and attended & participated in events, exhibitions, and
conferences to generate sales;

• Attend and promote the company’s products in promotion stands (malls and all airports of Dubai), focus with qualified investors and make leads and business events for sale our properties;

• Promoting company's projects and benefits of investing with The First Group;
• Strictly follow the given daily/weekly/monthly targets of collecting qualified leads;
• Generate contact details of potential clients and ability to capture all the information correctly;
• Meet and build strong relationships with clients and identify their interests;
• Encourage and push clients for office and site meetings, generating appointments for viewings;
• Follow up till closing the deal with clients and taking referrals;

• Achieve and exceed weekly and monthly Sales targets.

• Search for immovable property objects and clients; published advertisings in SRM system; collect immovable property database, listing, posted; selection of objects for the client; meet the land lord, the discussion of any items for sale or rent; meet the tenant, costumer, showing the object to them; negotiation between the land lord and the customer; maintain the client before signing the contract; participation in exhibitions.

• Filing and documentation; counting sales and keeping records of sales; generate repots on sales, calculations and appointments; sending, receiving reports and Emails; encoding Sales and PT Sales; making a Point of Sales; follow up with the Monthly Collections, keeps track on Strong Start and PTSS; booking and Confirmation of Appointments; handling Customers complaints and Enquiries, and help them out up to their requirements; reports to the heads of the company; over all cleanliness of the club; making staff Schedule and Attendance sheet; working under of FDM; handling Petty cash float, general correspondence.

• Meeting and greeting the special guests from other countries; organization transferring from airport guests; hotel accommodations; organization and preparation of international exhibitions; participation in international exhibitions: 'Aqua Therm,' 'Aqua Ukraine.'; organization events, work with event agencies, event planning; plan of guest placing before the event; give to stuff’s instructions about party format; supporting the Sales Manager and Marketing Team in all aspects of their work; handling sales phone calls and e-mails; attending and presenting a company at trade shows and marketing events; assisting with the copy writing of marketing materials; building an understanding of a customer and clients requirements; assessing the results of a marketing campaign; writing reports, company brochures and similar documents; using social media and blogging for marketing purposes; communicating with clients in a professional manner; setting up exhibition stands; maintaining the marketing database of clients and contacts; managing process of import of goods: PVC tubing from Russia
• Monitoring the timely payments required customs taxes and fees; accounting for stock balance of production; as well as the logistics of delivery; working with customs brokers, control of the completion of the import of goods / all necessary documents, delivery of goods to the warehouse of the company /; work with Kiev regional customs; clearance of import, clearance of export products (Spain, Italy, Holland) - registration and obtaining all documents required for the declaration of our products (certificates phyto-, quarantine, environmental declaration, radiological control, etc.).