Anna Janas

• Lead diverse team of 16 managers and 120 associates across the UAE and Oman fostering positive and high-performing work environment.
• Worked with various KPIs such as ATV, IPC, Conversion, NPS, and Mystery Shopper, achieving consistent improvements in performance.
• Successfully reduced staff costs by 12% while maintaining operational excellence.
• Conducted regular performance reviews resulting in 15% enhancement in overall team performance.
• Spearheaded monthly KFR/GL reviews for each store, followed by actionable plans for improvement.
• Facilitated bi-weekly video calls with UK principals to ensure alignment and effective communication.
• Mentored and coached 4 managers who successfully graduated from Alshaya GWU program.
• Actively participated in product calls with Brand Team to optimize inventory levels and enhance product offerings.
• Introduced first-ever Next Home concession within UAE at Debenhams and launched Ted Baker Kids in 4 Dubai locations.

• Expanded and nurtured a new client base by 20% through ethical sales methods and relationship building.
• Conducted regular meetings with existing clients to address concerns and ensure client satisfaction.
• Effectively communicated the advantages of services offered, resulting in increased business deals.
• Strategically planned and prioritized personal sales activities to maximize productivity.

• Achieved a 9% increase in top-line sales by overseeing retail store operations and effectively managing a team of 160 employees.
• Ensured execution and maintenance of customer service objectives through coaching and development initiatives.
• Successfully implemented new processes and guidelines to enhance retail productivity and operational efficiency.
• Drove top-line sales and managed retail store operations for a leading sports retailer in Middle East.
• Analyzed sales reports to understand business performance and implemented strategies for growth.
• Maintained knowledge of retail technologies and market trends, ensuring a competitive edge.
• Optimized retail productivity and operational efficiencies

through process improvements and effective team management.

• Opened new store location as well as re‑ opened existing ones before the deadline
• Evolved smooth relationship with the suppliers ‑ 80 brands as well as Logistics, Warehouse, Finance, Marketing and Supply Chain

Headed operations of the flagship store in Dubai, achieving annual sales of 90 million AED for the top sports retailer, consistently surpassing predetermined targets. Recognized as "Store of the Year" for setting records in daily and monthly sales, exceeding previous benchmarks since the store's inception.

• Surpassed assigned Key Performance Indicators including ATV, UPT, Conversion, Mystery Shop, Sell-thru by category, and average productivity per employee. Achieved by prioritizing exceptional customer service and operational excellence.

• Played a pivotal role in stock control decisions and effectively managed inventory.

• Acted as the primary point of contact to resolve customer issues, ensuring high levels of customer satisfaction.

• Achieved the highest sales per square foot within the business by focusing on key performance indicators.

• Earned the respect of both employees and management through hands-on leadership, actively supporting teams during peak hours, and maintaining consistent engagement.

• Collaborated closely with in-store and external Visual Merchandisers to ensure adherence to presentation standards.

• Developed and implemented weekly schedules in accordance with payroll policies, optimizing staffing levels.

• Analyzed daily sales reports and bestsellers to inform strategic decision-making.

Led team management and ensured store operations compliance, including budget management, logistics, and loss prevention.

• Generated weekly and monthly trading performance reports to align store efforts with sales objectives.

• Achieved a 15% increase in sales during the Christmas period, surpassing forecasted targets.

• Ensured compliance with payroll expectations and expenses while meeting deadlines.

• Maintained evaluation scores for quality control and mystery shops above 90%.

• Provided in-store training to enhance team product knowledge and deliver outstanding customer service.

• Conducted monthly staff performance evaluations to motivate employees and establish career progression tactics for key staff retention and reducing turnover.

• Addressed performance issues promptly and provided effective solutions.

• Offered consistent feedback on competitor activities and best practices to stay competitive in the market.

• Led a team of 20 dedicated and competitive brand managers in a Women's Department Store.
• Oversaw a portfolio of 23 prominent brands including Max Mara, Burberry Brit, Hugo Boss, Michael Kors, Gerard Darel, Max & CO, Max Mara Weekend, Day Birger et Mikkelsen, Oska, Nougat, NYDJ, and others.
• Achieved a significant reduction in shrink from 1.2% to 0.3% through meticulous delivery management and inventory monitoring.
• Conducted thorough analysis and evaluation of sales records and financial statements to inform strategic decisions.
• Recognized for exceptional performance and promoted to Fashion Deputy Department Manager within one year of joining.
• Contributed to seasonal buying and product selection processes for select brands, ensuring alignment with market trends and customer preferences.
• Monitored customer service activities to ensure high levels of client satisfaction, while mentoring and motivating sales staff to achieve financial objectives.
• Conducted annual staff appraisals to acknowledge outstanding performances and set and evaluate short and long-term goals for store and staff development, actively involved in talent recruitment.
• Adapted visual merchandising programs to achieve excellence in the display standards of the women's department, enhancing the overall in-store experience for customers and staff alike.

• Supervised a team of 4 staff members, ensuring efficient and effective operation of daily tasks.
• Handled customer returns promptly and efficiently, maintaining a high level of customer satisfaction.
• Provided comprehensive training to new employees on company customer service policies and service level standards.
• Supported the line manager in executing promotional events, contributing to increased brand visibility and sales.
• Conducted surveys to gather customer feedback and implemented necessary changes to enhance the customer experience.
• Provided regular feedback on inventory levels, facilitating effective stock management practices.
• Implemented policies pertaining to loss prevention, security, and safety, ensuring a secure and safe working environment for staff and customers.

Conducted daily commercial analysis, including internal reports, market trends, competitor analysis, and customer profiles, and took proactive measures accordingly.

• Enhanced store performance by optimizing back store operations, organizing stock efficiently, and maintaining strong visual merchandising standards on the shop floor.
• Managed inventory orders based on sales data and market trends, ensuring optimal stock levels to meet customer demand.
• Played a key role in the development and retention of top-performing employees, fostering a positive and productive work environment.
• Provided mentorship to staff members to improve sales success and overall productivity.
• Managed all aspects of returns, damages, and store transfers for the department, ensuring accuracy and efficiency in handling.