Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Talented professional considered knowledgeable leader and dedicated problem solver.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Hostess
The Maine Land Restaurant L.L.C
Dubai
10.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
Office Manager
OOO Energoplasma
Saint Petersburg
01.2021 - 09.2021
- Maintaining comfort in the office
- Work with documents
- Assisting management
- Prepared meeting rooms and materials and recorded important information.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
HR manager
OOO RUSVAHTA
Saint Petersburg
04.2021 - 06.2021
- Supervised and mentored direct reports and developed talented HR teams.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
Personal Assistant to the CEO of a Beauty Salon
SALON TANGO
Saint Petersburg
06.2020 - 03.2021
- Of a Beauty Salon
- Administrative Responsibilities
- Payroll for employees
- Training for new employees
- Knowledge of the y-clients program
- Knowledge of cash disciplines, 1C Goods Inventory
- Active sales
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
Shop Assistant With VIP Clients
DLT. TSUM
St. Petersburg
04.2018 - 02.2020
- Retail network (perfumery, cosmetics)
- Retail chain (clothing, footwear, accessories) Consumer goods (nonfood)
- Clothes, shoes, accessories, textiles (promotion, wholesale)
- Clothes, footwear, accessories, textiles (manufacturing)
- Working with VIP clients, in the LUX segment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to complete projects on time.
Administrator
Arny praht
Saint Petersburg
10.2017 - 03.2018
- Retail
- Scheduling employees, working with documents, resolving conflict situations with guests
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Attended sales training camp and brought best practices leadership back to company.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Sales Administrator
Gate 31
Saint Petersburg
08.2016 - 08.2017
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Attended sales training camp and brought best practices leadership back to company.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Waitress
Coffe House
Saint Petersburg
09.2015 - 12.2015
- Work with clients
- Help in choosing dishes
- Knowledge of the restaurant menu
- Making coffees
- Kept server areas clean and stocked to increase efficiency while working tables.
- North-West Institute-Branch of the Russian Academy of
- National Economy and Public
- Administration under the
- President of the Russian
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
Education
Master of Science - English
09.2003 - 05.2014
Associate of Science - Low-Observables And Stealth Technology
09.2014 - 05.2018
Skills
RussianEnglishSkillsAccuracy Activity Conflict-freeAttentiveness High learning ability DisciplineHigh efficiency
- Documentation and control
- Bookkeeping
- Office administration
- Staff Management
- Scheduling
- Project Management
- Organizational skills
- Office management
- Payroll and budgeting
- Travel coordination
- Documentation expertise
- Relationship building
Timeline
Hostess - The Maine Land Restaurant L.L.C
10.2021 - Current
HR manager - OOO RUSVAHTA
04.2021 - 06.2021
Office Manager - OOO Energoplasma
01.2021 - 09.2021
Personal Assistant to the CEO of a Beauty Salon - SALON TANGO
06.2020 - 03.2021
Shop Assistant With VIP Clients - DLT. TSUM
04.2018 - 02.2020
Administrator - Arny praht
10.2017 - 03.2018
Sales Administrator - Gate 31
08.2016 - 08.2017
Waitress - Coffe House
09.2015 - 12.2015
Russian Academy of President - Associate of Science, Low-Observables And Stealth Technology
09.2014 - 05.2018
Gymnazium №1 - Master of Science, English
09.2003 - 05.2014