Anna Li
Summary
Highly professional and customer focused First Class Flight Attendant with extensive experience delivering exceptional onboard service to international passengers. Known for maintaining a calm and approachable demeanor while providing seamless, personalized travel experiences and anticipating the diverse needs of all passengers. Proven ability to deliver premium hospitality standards, resolve issues discreetly and efficiently and create memorable journeys that drive customer satisfaction, positive feedback, and repeat patronage
Overview
20
20
years of professional experience
1
1
Certification
Work history
First Class flight attendant
Emirates Airlines
Dubai, UAE
2006.09 - Current
- Enhanced passenger comfort by providing blankets, headphones or reading materials on request.
- Assisted co-pilots in performing routine tasks, ensured seamless flight operations.
- Provided high standard of customer service for enhanced flight experience.
- Greeted passengers warmly upon arrival and departure, fostered positive company image.
- Handled passenger queries and complaints with utmost patience and empathy.
- Managed in-flight emergencies with professionalism and calm demeanour.
- Maintained clean and tidy cabin environment throughout the flight journey.
- Delivered first aid assistance when necessary, prioritised passenger wellbeing.
- Served meals and refreshments to passengers during long-haul flights.
- Ensured passenger safety by conducting pre-flight briefings and demonstrations.
- Coordinated with cabin crew, ensured smooth running of in-flight services.
- Assisted passengers with special needs to ensure comfortable journey.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Checked travel documents and boarding passes at entry gate for secure flight operations.
Business Class Cabin Crew
Emirates Airlines
2008.10 - 2010.10
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment
- Created a welcoming atmosphere through friendly interactions with passengers
- Personally introduce self and address by name, assist where necessary
- Build rapport with customers and identify opportunities to make a difference to the customers experience
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability
- Be personal and considerate towards customer based on the customers individual needs and preferences
- Operate lounge bar on the A380 for Business/First Class customers, assisting colleagues with cocktails and drinks
Economy Class Cabin Crew
Emirates Airlines
2006.09 - 2008.09
- Delivering efficient customer service to a high volume of passengers in a fast paced cabin environment
- Managing and supporting a large number of passengers during pre-departure, boarding, inflight service and disembarkation
- Serving meals and refreshments, handling special dietary requests and providing extra help to elderly customers, passengers with disabilities and families with infants
- Welcome customers with a smile, help them to their seat and assisting them with their hand baggage
- Maintain cabin presence and cleanliness of lavatories and compliance of safety signs
- Adhere to established regulations and procedures and render first aid when necessary
- Promote onboard Duty Free
Education
National Certificate in Travel Level 3 & 4 - Tourism
Travel Careers & Training
Wellington NZ /2001 -
Key Skills and Relevant Experience
- Delivered high levels of personalized customer service in a fast-paced, safety critical environment, demonstrating strong client care and attention to individual needs
- Experienced in guiding and supporting diverse groups of people, adapting communication style to ensure clarity, comfort, and engagement
- Highly skilled in maintaining calm under pressure while managing multiple priorities and ensuring passenger wellbeing
- Strong interpersonal and relationship building skills, fostering trust and rapport with clients from a wide range of cultural and physical backgrounds
- Trained in health, safety, and emergency procedures, with a strong awareness of body mechanics, injury prevention, and wellbeing principles
- Experienced in promoting comfort, relaxation, and wellbeing during long duration service delivery in confined environments
- Passionate about health, fitness, and holistic wellbeing, with a strong interest in developing expertise in mindful and daily movement practices
- Dedicated to providing quality instruction and is constantly striving to learn and grow for personal development
Customer Service and Hospitality Roles
- Held a range of customer service and hospitality positions, developing strong client-facing, communication, and problem-solving skills
Certification
- First Aid and CPR certified
- Cabin Crew Safety and Emergency Procedures (SEP) | GCAA
- Aircraft Type Rating 777/380
- ZEN Yoga 200 Hour Teacher Training 2020
- 50 hour Yin Yoga Teacher Training 2023
- Mat and Reformer Pilates 2026 | PhysicalMind Institute
- Pre & Postnatal Pilates
- Barre Instructor
Timeline
Business Class Cabin Crew
Emirates Airlines
2008.10 - 2010.10
First Class flight attendant
Emirates Airlines
2006.09 - Current
Economy Class Cabin Crew
Emirates Airlines
2006.09 - 2008.09
National Certificate in Travel Level 3 & 4 - Tourism
Travel Careers & Training
/2001 -