ANNA MIRONOVA
Relationship Manager
Dubai
Summary
A dynamic and astute Relationship Manager with over 9 years of rich experience in Business Development and Sales within the Real Estate and Hospitality sectors. Adept at identifying new business opportunities, cultivating and managing partner relationships, and significantly boosting revenues. Skilled in implementing strategic, forward-thinking business development solutions to drive growth and success.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Relationship Manager
RIVIERA GROUP DEVELOPER OFFICE
11.2023 - Current
- Identify new relationships with real estate agencies
- Building and maintaining relationships with clients and key personnel within customer companies
- Conducting business reviews to ensure clients are satisfied with their products and services
- Letting customers know about other products company offers
- Attending meetings with clients to build relationships with existing accounts
- Achieving client relationship targets and KPI's as set by Head of Sales
- Working closely with Account Managers and Sales Administration
- Escalating and resolving areas of concern as raised by clients
- Updating CRM and ensuring account managers are aware of changes within clients
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
Sales Manager
WATERVIEW REAL ESTATE LLC
10.2020 - 11.2023
- Cultivate relationships with decision makers through prospecting efforts
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Deal sizes average AED 2,500,000 - in Real Estate sector
- Established and cultivated solid business relationships with new or existing customers.
Restaurant Manager
DOUBLETREE by HILTON HOTEL
07.2020 - 10.2020
- Reviewing existing standards and procedures while implementing new best practices
- Give coaching and feedback to team members to ensure delivery of quality customer service
- Coordinating any necessary information to the concerned head office department general manager in performing their duties
- Setting sales targets
- Maximizing sales and profitability
- Providing the team with a stimulating and supportive environment.
Assistant to Operational Restaurant Manager
RENAISSANCE DOWNTOWN HOTEL
12.2019 - 04.2020
- Managed reservation inquiries for group booking for twenty and above guests (negotiating for the best rate, terms and conditions, preferences, etc.)
- Was responsible for the production and distribution of all booking reports
- Implemented compliance with all policies, procedures, standards, guidelines, and training programs
- Ensured that all guests felt welcomed and received responsive, friendly, and courteous service always
- Ensured that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards
- Assisted other staff members to complete opening, closing and prep lists
- Actively managed other staff members by working directly in servicing customers and overseeing the coordination of deliveries
- Continually strived to develop staff in all areas of managerial and professional development.
Outlet Supervisor
GRAND HYATT HOTEL
08.2017 - 12.2019
- Consistently offered professional, friendly, and engaging service by leading the F&B Outlet team in all aspects of the department and ensuring service standards were followed
- Managed guests concern and react quickly and professionally
- Assisted in recruitment, onboarding, and training of all colleagues and supervisors
- Maximized revenues by communicating regularly with the FNB team to implement strategies and promotions
- Worked with the kitchen, stewarding, and restaurant to promote teamwork as a strong component of the daily service culture
- Assisted with the development of creative menus, wine lists, service delivery, and standards of all FNB operations
- Attend departmental, FNB, and schedule meetings in the absence of the manager.
Head Hostess
GRAND HYATT HOTEL
12.2015 - 08.2017
- Assign daily tasks to Reservation and Hostess Teams
- Responsible for the work schedule of the Reservation and Hostess Teams
- Review booked reservations and arrival reports on a daily basis
- Ensure that the Reservation and Hostess staff always maintain proper telephone communication manners
- Management of all guests' complaints
- Ensure adequate handling of repetitive and VIP guests
- Coordinate group/event requests in cooperation with the Event Team.
Area Sales Supervisor
ONLINE SHOP SOLUTIONS
05.2014 - 12.2015
- Executed effective strategies throughout the year for the sales region to achieve budget
- Followed up calls on existing and potential clients within assigned territory to maximize sales opportunities
- Settled daily and weekly section targets with all sales team
- Created and customized client presentations using available templates and presentation tools
- Implemented Go-To-Market strategies designed to achieve the business plan as a minimum
- Ensured the team developed, qualified, and managed a healthy pipeline of existing and new business using the CRM management tools available.
Education
Associate of Applied Science - Artificial Intelligence
Belarusian State University
Minsk, Belarus 09.2010 - 06.2015
Some College (No Degree) - Foreign Language Teacher Education
Minsk Linguistic College
Minsk, Belarus 09.2006 - 06.2010
Skills
Relationship Building
Active Listening
Negotiations
Conflict Resolution
Executive-Level Presentations, Communication, and Reporting
Customer Service
Client Communication
Adaptability
Multitasking
Verbal and written communication
Strong interpersonal skills
Lead Generation
B2B
B2C
Relationship Management
Timeline
Relationship Manager
RIVIERA GROUP DEVELOPER OFFICE
11.2023 - Current
Sales Manager
WATERVIEW REAL ESTATE LLC
10.2020 - 11.2023
Restaurant Manager
DOUBLETREE by HILTON HOTEL
07.2020 - 10.2020
Assistant to Operational Restaurant Manager
RENAISSANCE DOWNTOWN HOTEL
12.2019 - 04.2020
Outlet Supervisor
GRAND HYATT HOTEL
08.2017 - 12.2019
Head Hostess
GRAND HYATT HOTEL
12.2015 - 08.2017
Area Sales Supervisor
ONLINE SHOP SOLUTIONS
05.2014 - 12.2015
Associate of Applied Science - Artificial Intelligence
Belarusian State University
09.2010 - 06.2015
Some College (No Degree) - Foreign Language Teacher Education
Minsk Linguistic College
09.2006 - 06.2010
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