ACHUO ABANG BISMARCK
Dubai,United Arab Emirates
Summary
Customer-oriented Store Manager offering over 9 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.
Overview
2027
2027
years of professional experience
Work history
Store manager
PANDORA
Sharjah , United Arab Emirates
10 2023 - Current
- Complete opening and closing procedures, cash reconciliation and banking.
- Set SMART goals for store team, developing staff abilities and increasing sales performance
- Conduct daily briefings, delegating tasks and inspire team members to achieve business results.
- Exceed sales targets consistently through budget split and individual KPI targets.
- Assists in recruiting, hiring and onboarding store staff.
- Provid excellent customer care through prompt complaint resolution and quality of service.
- Analyse daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance
- Monitor stock levels and timely order supply requests to replenish merchandise.
- Maintain strong partnership with Operations Manager to keep alignment and timely communication.
- Direct retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Act as liaison between staff and management to improve store performance.
- Monitor competitor activities, responding creatively to maintain relevancy and competitive edge.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Solicit customer feedback to understand customer needs and constantly improve product offerings.
- Understood what drives overall business success and prioritised and delivered quality results.
- Create seasonal sales plans with varying stock and promotional strategies.
- Lead regular staff performance reviews to provide guidance and support for individual development.
Retail Store Supervisor
Intelligent Oud for Trading
Dubai, United Arab Emirates
2021.04 - 2023.07
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Deal with customer complaints and rectifY product and service issues.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Stayed up to date on product trends and customer needs.
- Supervised work of cashiers, training new team members and monitoring performance.
- Set sales targets and implemented action plans for achieving set objectives.
- Taught employees how to optimize space for special events such as discount sales.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Helped each team increase business with improved approaches to planning and product line management.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Assistant store manager
SHARAF GROUP LLC
Dubai, United Arab Emirates
2018.04 - 2021.03
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
GROUP APPAREL LLC
DUBAI
2015.05 - 2018.03
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Cross-sold products to boost overall sales purchases.
Education
Bachelor of Arts - Public Law
University of Yaounde 2
Diploma in Content Marketing
E-Commerce Institute
Skills
- Workflow Management
- Planning and organised
- Ability to delegate tasks
- Conflict management
- Decision making
- Effective and impactful communication
- Emotional intelligence
- Customer Service
- Team development and cohesion
- Loss Prevention
- Flexible and multitasking
- Operations Management
- Competitor Monitoring
- Strategic thinking
- Employee Supervision and Motivation
- Team Development
- Inventory management
- Performance Management
- Flexible schedule
- Time management
- Sales management
- Customer experience
- Commission sales motivation
- Store Management
- Customer satisfaction
- Shift checklists
- Self motivated
- Promotional activity analysis
- Microsoft word, Excel, PowerPoint
Languages
English
Proficient
C2
French
Proficient
C2
Timeline
Retail Store Supervisor
Intelligent Oud for Trading
2021.04 - 2023.07
Assistant store manager
SHARAF GROUP LLC
2018.04 - 2021.03
Customer Service Representative
GROUP APPAREL LLC
2015.05 - 2018.03
Store manager
PANDORA
10 2023 - Current
Bachelor of Arts - Public Law
University of Yaounde 2
Diploma in Content Marketing
E-Commerce Institute