Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Anna Plagova

Anna Plagova

Dubai,UAE

Summary

6-years experienced Excellent standard Customer Service in UAE.


Representative with Professional Level of Computer Skills and advanced user of Microsoft Office, Outlook and SevenRooms.

Proven ability to present the company by providing Professional Level of Communication and Client-Oriented skills in efficient manner. Successful Customer Service in Hospitality sector including Administrative Support and high standards service for VIP clients.

Overview

7
7
years of professional experience

Work history

Reception Supervisor

Trove Restaurant
Dubai, UAE
08.2024 - Current
  • Assisted walk-in guests and coordinate online reservation platform.
  • Handled guests queries over phone and email.
  • Took care of check-ins and check-outs efficiently, minimizing waiting time for guests.
  • Coordinated large party bookings, including deposit processing and special order requests.
  • Maintained a clean reception area for professional appearance.
  • Trained new employees on reception duties, company policies and procedures.
  • Improved team communication with regular staff meetings, briefed team on new changes, reservations.
  • Created and submitted progress reports to upper management.
  • Coordinated staff rota.

Head Hostess

Voco Monaco Hotel, World Islands
Dubai, UAE
04.2023 - 08.2024
  • Welcomed guests with warmth and professionalism to establish positive first impressions.
  • Created memorable customer experiences through attentive, responsive service.
  • Responded promptly to phone calls and emails in a high standard and restaurant policies.
  • Coordinate with another Hotel departments as FO, Guest Relations and other Hotel venues.
  • Managing upcoming reservation. Strategically assigned tables according to brand standard and demand to maximise seating of the guests.
  • Trained new hosts on policies, service procedures, brand standards, phone etiquett and SevenRooms.
  • Handled special occasions such a birthday parties, events, anniversar.
  • Maintained clean and orderly reception area to uphold brand standards.


Hostess Receptionist

Restaurant Gon Pachi
Dubai, UAE
12.2020 - 03.2023
  • Welcoming guests in a warm professional manner and escort them to their table, present their menu
  • Providing accurate wait times and monitoring waiting lists
  • Managing reservations by calls and emails
  • Scheduled all reservations and planned seating arrangements with management prior to dinner service
  • Resolved guest complaints promptly and professionally
  • Performs opening and closing duties, closing report.

Hostess Receptionist

Restaurant Nammos
Dubai, UAE
02.2020 - 12.2020
  • Greet and escort guests to assigned dining or bar areas in a warm professional manner
  • Cater VIP guests who require extra attention
  • Managing a wait-list. Reduced waiting times through effective time and resource management.
  • Manage the flow of guests into the Dining and Bar areas and provide accurate wait times to incoming guests if appropriate
  • Coordinate with managers, server and kitchen staff to ensure smooth service.

Hostess Receptionist

Restaurant Wave House, Atlantis The Palm
Dubai, UAE
05.2018 - 02.2020
  • Escort guest assigned dining area; present menus; announce waiter's name
  • Manage the waiting list and estimate wait times for guests
  • Seating assignment preparation
  • Look at all the upcoming reservations, manage both online, in-house, walk in
  • Answer phone calls, emails and make reservations
  • Performs opening and closing duties, Excel closing report.

Education

Odessa Polytechnic National University - Architect Design -

09.2008 - 06/2013

Interior Design -

Construction College
01.2006 - 01/2008

High School
09/1994 - 05/2006

Skills

  • MS Office

    • (Word/Excel/Outlook/PowerPoint)

  • Google Drive

    • (Docs/Drive/Forms/Gmail/Sheets)

  • Operating systems

    (MacOS/Microsoft Windows)

  • SevenRooms Restaurant management platform
  • Micros Symphony POS
  • OPERA Hotel Property Management System

Languages

Russian
Native
English
Upper intermediate

Timeline

Reception Supervisor

Trove Restaurant
08.2024 - Current

Head Hostess

Voco Monaco Hotel, World Islands
04.2023 - 08.2024

Hostess Receptionist

Restaurant Gon Pachi
12.2020 - 03.2023

Hostess Receptionist

Restaurant Nammos
02.2020 - 12.2020

Hostess Receptionist

Restaurant Wave House, Atlantis The Palm
05.2018 - 02.2020

Odessa Polytechnic National University - Architect Design -

09.2008 - 06/2013

Interior Design -

Construction College
01.2006 - 01/2008

High School
09/1994 - 05/2006

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Anna Plagova