Travel
Anna Plesco
Cabin Crew
Dubai
Summary
Service-oriented professional with 10 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.
Offering friendly demeanor and excellent communication abilities, eager to learn and grow in dynamic environment. Brings understanding of customer service excellence and ability to handle challenging situations with grace. Ready to use and develop problem-solving and teamwork skills in project management role.
Overview
17
17
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Cabin Crew Member
Flydubai
08.2014 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
Beauty Consultant
Kiehl’s
03.2012 - 07.2014
- Company Overview: Al Tayer Group - Dubai
- Team Work Working with variety of different nationalities and backgrounds
- Problem Solving Main point of contact for customer complaints as confident and easily able to calm customers and find resolution to problems
- Working Under Pressure Working towards daily, weekly, monthly and individual targets
- Consistently exceeded targets set by company
- Time Management Opening and closing procedures as quickly and effectively as possible
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Receptionist Intern
Hampton Hotel
06.2010 - 09.2010
- Assisted in maintaining clean and organized reception area, providing welcoming atmosphere for guests.
- Collaborated with team members to resolve complex redemption issues, ensuring client satisfaction.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Effectively communicated updates from management to other team members fostering open lines of communication within organization.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
Fashion Adviser
Plaza Shopping Center
05.2009 - 09.2009
- Sales Skills Selling directly to general public
- Problem Solving Dealing with customer complaints regarding software incompatibility and asking direct questions to resolve problem as quickly and effectively as possible
- Product Knowledge Continuously developing personal product knowledge to effectively sell to customers
- Collaborated with marketing team to develop targeted promotions, driving increased foot traffic during key sales periods.
Administrator
Sun Planet Solarium
05.2008 - 11.2008
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Education
BBA - Hospitality And Tourism Management
ASEM
Chisinau 09.2007 - 06.2011
High School Diploma -
Middle School #2
Moldova 09.1996 - 06.2007
Skills
Team Working
Working under Pressure
Communication
Ability to Influence others
Time Management & Prioritization
Communication & Team Collaboration
Problem Solving & Critical Thinking
Task Coordination & Scheduling
Process Improvement & Efficiency
Budgeting & Resource Allocation (if applicable)
MS Office Suite (Excel, PowerPoint, Word)
Project Management Software (Trello, Asana)
Data Analysis & Reporting
Adaptability & Fast Learning
Personal Information
- Date of Birth: 12/05/90
- Nationality: Moldovian/Bulgarian
- Marital Status: Married
Additional Information
Languages:
Russian (Fluent/Native)
English (Fluent)
Nationality:
Republic of Moldova
Bulgaria
Interests
Interior design
Pets
Timeline
Cabin Crew Member
Flydubai
08.2014 - Current
Beauty Consultant
Kiehl’s
03.2012 - 07.2014
Receptionist Intern
Hampton Hotel
06.2010 - 09.2010
Fashion Adviser
Plaza Shopping Center
05.2009 - 09.2009
Administrator
Sun Planet Solarium
05.2008 - 11.2008
BBA - Hospitality And Tourism Management
ASEM
09.2007 - 06.2011
High School Diploma -
Middle School #2
09.1996 - 06.2007
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