Michael Kolb
Dubai,U.A.E.
Summary
Passionate and highly motivated candidate with over 20 years of experience in hospitality. Resourceful and efficient with excellent leadership and team-building record.
Overview
23
23
years of professional experience
22
22
years of post-secondary education
Work history
Assistant General Manager
OKKU Dubai
Dubai
2023.03 - 2024.04
- Developed various successful activations to promote the venue (Live Bluefin Tuna cutting with special menu, Ladies-Night, Bar tapas menu).
- Implemented cost control measures that reduced controllable costs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Organized financial and operational data to help with yearly budgeting and planning.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
Assistant Manager
Nobu Dubai
Dubai
2017.03 - 2023.03
- Assisted Restaurant Manager with Pre-Opening of Nobu by the Beach, as well as Nobu Bridge Suite, including staff recruitment, ordering, floor plan design, and all trainings.
- Creating an effective on-the-job training program and conducting training of the month for front and back of the house with awards
- Great demonstration of empowerment: Development of 'Nobu bucks' prize system for individual staff achievements
- Exceptional leadership skills: Introduced 'Nobu Billboards' ever changing food and drink recipes posted around back of house for quick study
- Strong sales skills: 3 consecutive years of high sales and highest tips in restaurant, leading into my introduction of sales contests as well as upselling techniques and staff trainings.
Assistant manager / Sake sommelier
Sake Rok
Las Vegas
2016.01 - 2017.03
- Identifying methods the restaurant can use to cut waste, decrease costs, and improve profits; Managing the weekly schedules of restaurant's colleagues; Preparing daily reports and presenting them to the higher management.
Supervisor
Sushi Samba
Las Vegas
2015.01 - 2016.01
- Maintaining efficient service through staff product knowledge improvement and creating positive work ambience; Supervising restaurant operation
- Led a team of 30 staff; Maintaining records of consumption of restaurant stock.
Head Captain
Nobu Caesars Palace
Las Vegas
2012.11 - 2014.12
- Providing exceptional dining experience for Nobu guests and setting an example for colleagues; Responding to guests' complaints quickly and resolve them effectively; Empowering junior team members to learn more about Nobu brand.
Head Waiter / Sake sommelier
Shibuya MGM Grand
Las Vegas
2005.09 - 2012.11
- Creating an excellent dining experience for guests by maintaining open communication with guests; Providing leadership and direction for employees to drive productivity and efficiency; Created fun team building activities to engage staff in up-selling to meet revenue targets.
Server
Nobu Hard Rock
Las Vegas
2001.08 - 2005.08
- Setting up dining room and preparing mise en place for daily operations; Serving food and beverages, maintaining service standards of Nobu, being ambassador of the brand; Maintaining consistently high health and safety standards.
Education
Diploma - Computer Science
Advanced Tecnologies Academy-UNLV
Las Vegas, Nevada 2001.05 - 2023.08
Skills
- Operations management
- Orienting and training
- Sales maximization strategies
- P&L management
Accomplishments
- Trained entire pre-opening front of the house team in all hospitality aspects with detailed day to day training calendar and tailored trainings.
- Exceptional customer service skills: Created extensive VIP clients list with my regulars making bookings on an average of approximately 1 booking per night
- Strong organization and analytical skills: Implementation of employee team-building record
- Creating an effective on-the-job training program and conducting training of the month for front and back of the house with awards
Personal Information
Date of birth: 02/03/83
Timeline
Assistant General Manager
OKKU Dubai
2023.03 - 2024.04
Assistant Manager
Nobu Dubai
2017.03 - 2023.03
Assistant manager / Sake sommelier
Sake Rok
2016.01 - 2017.03
Supervisor
Sushi Samba
2015.01 - 2016.01
Head Captain
Nobu Caesars Palace
2012.11 - 2014.12
Head Waiter / Sake sommelier
Shibuya MGM Grand
2005.09 - 2012.11
Server
Nobu Hard Rock
2001.08 - 2005.08
Diploma - Computer Science
Advanced Tecnologies Academy-UNLV
2001.05 - 2023.08