Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Certification
Accomplishments
Affiliations
Timeline
BusinessDevelopmentManager
Anna Vieru

Anna Vieru

Dubai,UAE

Summary

Experienced Purser/VIP flight Attendant with a passion for providing exceptional customer service and safety. Skilled in managing in-flight service, catering whilst following strict safety protocols. Being in aviation industry for many years I have gained a wealth of experience in cabin set-up, galley management, food preparation, presentation, offering a top-notch service to my valued guests whilst adhering to strict VIP protocols of privacy and confidentiality. Offering a VIP service etiquette from start to finish while remaining positive, friendly, enthusiastic and focused on the job at hand. With a multinational corporate company, I can utilize my existing skills and hopefully build upon my extensive knowledge of VIP hospitality and customer service skills. I believe in given opportunity I will prove myself an asset to your aviation team.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Senior Flight Attendant/Business Class Crew

FLYDUBAI
Dubai
05.2014 - Current
  • Promoted to the position of Senior Flight Attendant from the position of Economy Supervisor in 2016 (previously promoted from the position of Flight Attendant in the year 2015) for outstanding customer service, excellent job performance, and dedication to work;
  • Building & maintaining excellent relations with VIP and existing passengers;
  • Delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all the passengers, with the key aim of retaining and attracting new passengers;
  • Preparing the flight reports to the Cabin Crew Manager and other company departments after each flight;
  • Responsibly ensuring the cabin crew delivering a high standard of safety, service, and the overall in flight passenger experience;
  • Checking the catering menu and counts, making sure all special meal orders are catered and drinks are sufficient;
  • Maintaining a high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in the crew;
  • Promoting a cooperative teamwork environment onboard the aircraft with all crew members;
  • Delivered tailored assistance to customers with disabilities;
  • Ensuring that all onboard sales cash and receipts are accounted for and submitted at the end of each flight.


VIP Flight Attendant

Confidential government flights
Tashkent, Uzbekistan
05.2013 - 04.2014
  • Operating on a VIP configured ACJ as a team;
  • In-flight fine dining service delivery to governmental family members, governments officials and other VIP guests;
  • Catering/menu planning, galley management, food preparation, plating and presentation;
  • Assisting with complex trip organization including shopping for high end goods & aircraft stocks;
  • Adhering to VIP protocol, where confidentiality is paramount;
  • Handled special needs of children, elderly and individuals with disabilities;
  • Working 24/7 on demand standby role, with ever changing schedule patterns


PA to CEO

LUKOIL OIL AND GAS COMPANY
Chisinau, Moldova
05.2011 - 04.2013
  • Created meeting agendas, notifications, and reports while provided full admin support to the team and the departments in general;
  • Developed strong relationships with key accounts and decision-makers at multiple levels;
  • Ensured timely submission and distribution of documents for approvals;
  • Maintained the security of confidential information; Maintained business/customer contact database, corporate files, and business plans;
  • Coordinated, created, edited, and distributed both internal and external correspondence under the direction of the Superior Management;
  • Screened and followed up on incoming calls and correspondence and responded if appropriate;
  • Attended meetings while acted as a “recorder” (took meeting minutes) and coordinated follow-up actions.

Education

Master’s Degree in International Relations - History

Free International University
Chisinau/Moldova
08.2010 - 03.2013

STANFORD LEAD ONLINE PROGRAM (Live Online) - Business and Management Science

Stanford Graduate School of Business
Stanford, USA
/2013 - /2014

Skills

  • Ability to effectively manage professional staff, develop good relationships with a wide range of people and build a collaborative work environment
  • Ability to solve problems strategically and tactically and use good judgment in making decisions
  • Proven ability to inspire confidence, motivate, persuade and negotiate effectively
  • Flexible when it comes to diverse time and schedule changes and able to work under pressure
  • VIP Protocol & Confidentiality
  • Aviation Safety & Security
  • Personal Assistance & Management
  • Communication & Leadership Qualities
  • Cross-Cultural Work Environments
  • Client Relationships & Quality Focus
  • Plane Evacuation Protocols
  • Airport Codes & Airline Terminology
  • Cabin F&B Service & Inventory Control
  • Problem Solving & Results Driven


Languages

Russian
Native
Romanian
Upper intermediate
English
Fluent

Personal Information

  • Date of birth: 12/15/91
  • Nationality: Moldovan
  • Marital status: Single

Certification

  • Cabin Crew Certificate,
  • First Aid Training License,
  • GCAA Flight Attendant License,
  • GCAA Medical License

Accomplishments

    Candidate Master of Sports of Republic of Moldova in 100 meter race in junior category

Affiliations

  • Outdoor and indoor cycling

Timeline

Senior Flight Attendant/Business Class Crew

FLYDUBAI
05.2014 - Current

VIP Flight Attendant

Confidential government flights
05.2013 - 04.2014

PA to CEO

LUKOIL OIL AND GAS COMPANY
05.2011 - 04.2013

Master’s Degree in International Relations - History

Free International University
08.2010 - 03.2013

STANFORD LEAD ONLINE PROGRAM (Live Online) - Business and Management Science

Stanford Graduate School of Business
/2013 - /2014

Similar Profiles

Create profile
Anna Vieru