ANNADAS NICHOLAS

Industry: Manufacturing,

Products: Laboratory Chemicals and Equipment,

Website:https://chemstock.ae/

• Answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time
• Collaborating with other departments to ensure sales, queries, and deliveries are handled efficiently
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department
• Making the company's products and services as attractive to potential customers as possible
• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data to present reports
• Inform clients of unforeseen delays or problems
• Answering client questions regarding their account or sales products
• Working with staff members from other departments such as marketing, research/design and financing to optimize sales
• Manage large amounts of incoming phone calls Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

Industry: Manufacturing,

Products: Spray Paints, Silicone Sealants, Self-Adhesive Tapes and Perfumes,

Website:https://anchorallied.com/

• Material Requirement planning for production against sales order or minimum stock maintaining according to lead time
• Receives and inspects of all incoming import and local delivery, item specification and quantity from Supplier against PO
• Before loading or offloading aware of risk & hazard of material and Ensure that chemicals are stored as per recommended storage condition
• Submitting samples of received materials on same day to lab or R & D for quality inspection and follow up for approval to Issuance of materials to production on approved issue slip
• Work closely with QA & QC, RD for quality inspection before offloading material
• Maintaining material incoming register, stock register, rejection register, inventory register
• Rejected material kept in 'Rejection marked area' and informed Purchase team & Suppliers
• Monthly self-auditing all Raw material and Packing material and Quarterly audit of material status with internal auditors
• Ensuring materials are issued in strict compliance with FEFO norms
• Coordination with logistics is mandatory for every next day planning of dispatch and offloading
• Ensuring all transactions are updated in ERP on same day before leaving from duty

Industry: Engineering,

Products: Storage Tanks, Mix Tanks, Pressure vessels, Structural Piping,

Website: https://www.westankengineering.com

• Daily reported to Planning & Purchase department about incoming materials
• Distribute goods to the Engineering Department employees against stores request
• Weekly requisitioning of materials required to maintain stock level
• Verification of incoming materials with QC supervisor
• Report to Project and Procurement Manager about project materials stock update
• Coordinating and arranging the project materials on time and supporting the production
• Monitor product specifications, engineering technology and production processes
• Ensuring that materials used with minimum wastage

Industry: Manufacturing, Products: Foods and Beverages, Website: https://elitefoods.co.in

• Receive and dispatch orders by Making Delivery Note
• Oversee the route of field units and track delivery status of products
• Coordinate schedule in the most effective manner
• Inform field units about orders and traffic
• Provide reports to upper management
• Proactively address problems and suggest solutions
• Operate and manage a multi-line telephone console system
• Respond to queries related to products and deliveries
• Supervise the route and status of field units to prioritize their daily schedule