Annalise Curtis
Dubai,United Arab Emirates
Summary
Currently working in the position of Emirates Cabin Crew for the last 25 years, with a customer safety and security focus. I've been in the position of Purser for over 18yrs, supporting and leading a team. Professional, efficient and reliable. Effective skilled team member with a background in British Army Reserves and Banking . Always ready to help customers and crew members to complete smooth journeys. Manages time well, communicates professionally and multitasks with efficiency in high tempo environments. Secures team success through hard work, attention to detail and excellent organization. Sharing personal experience and knowledge with the team to achieve results. Adapts well to changing conditions to provide strategic, reliable decision making and resolving Focused on teamwork and achieving safe, positive outcomes. Worked with Lloyd's TSB trained in money handling, cash management, and banking regulations. Experienced in opening and closing procedures for maximum security and compliance.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Inflight Purser (16yrs)
Emirates
Dubai, UAE
10.2000 - Current
- Participated in pre-flight briefings with up to 23 crew to comprehend duty and position of cabin crew during flight.
- Used weather, route details and passenger information to accurately prepare for trips.
- Conducted and oversee pre-flight aircraft security search checks, to maintain the highest levels of on-board security.
- Actioned tasks and responsibilities assigned during pre-flight briefings. Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Displayed energy and enthusiasm in fast-paced environment. Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
British Army Reservist (3yrs)
Royal Signals 87 Signal Sqd
Nottingham, United Kingdom
06.1997 - 09.2000
- Involving Team building, Leadership, Problem solving, being dynamic and flexible and able to use one's initiative to meet any challenge.
- Inspected and tested equipment prior to vehicle movement.(NCRS trailers).
- Maintained 100% accountability of all assigned equipment.
- Worked in teams to strengthen security and defence systems. Managed security of local areas and performed route clearance for training purposes.
- Performed diligent grounds patrols for thorough base security. Represented military unit professionally at ceremonial events and occasions.
- Followed instruction to complete exact requests of senior officers.
- Trained in combat and weaponry to meet field demands.
- Operated weaponry and communication systems.
- Maintained weaponry and equipment to meet requirements.
Bank Teller/Cashier/Customer Service (3yrs)
Lloyd's TSB Bank Plc
Nottingham, United Kingdom
01.1997 - 09.2000
- Responsible for day-to-day financial transactions of customers Possessing excellent basic math and exceptional people skills, honesty and eye for detail.
- Processed cash deposits and withdrawals for customers. Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Helped customers complete credit card and general bill payments in person or via online banking system.
- Suggested additional products and services matching customer needs.
- Balanced daily cash deposit with 100% accuracy rate. Promoted products or services to each customer to consistently achieve sales targets.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Applied positive customer service approach to increase satisfaction levels.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
High School Diploma - Business And Secretarial Skills
South Nottingham College
West Bridgford, Nottingham06.1997
Skills
- Inspiring and developing team members
- Customer Service
- Business Thinking
- Complaint resolution Drive and passion to continually perform well
- Experienced inflight manager(Purser 15yrs 9m)
- Adaptable to change
- Motivated and professional
- Willingness to learn
- Self awareness and listening skills
- Empathetic and compassionate
- Punctual and reliable
HOBBIES AND INTERESTS
Recording (audio book) biography about my life and experiences I have had both with work and personal Enjoy going to gym, body Combat, watching movies, cooking, reading
Accomplishments
- Najm Silver, 02/2020
- Najm Gold, 12/2019
- Najm Appreciation, 12/2018
- Najm Merit, 09/2018
- Najm Merit, 05/2018
- Najm Merit, 07/2015
Certification
- Hospitality Learning Experience (12/2023)
- Linked In Learning - Managing Stress for Positive change
- Linked In Learning - Ken Blanchard on Servant Leadership
- Linked In Learning - Listening to Customers
- Peer Support - 2018- 2021
Timeline
Inflight Purser (16yrs)
Emirates
10.2000 - Current
British Army Reservist (3yrs)
Royal Signals 87 Signal Sqd
06.1997 - 09.2000
Bank Teller/Cashier/Customer Service (3yrs)
Lloyd's TSB Bank Plc
01.1997 - 09.2000
High School Diploma - Business And Secretarial Skills
South Nottingham College