Anna Mae Fajela

Work History

Administrative Secretary

CONSOLIDATED CONSULTANTS GROUP (Branch Office)

Dubai

11.2022 - 08.2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed filing system, entered data and completed other clerical tasks.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Assisted coworkers and staff members with special tasks on daily basis.
Restocked supplies and submitted purchase orders to maintain stock levels.
Routed business correspondence, documents, and messages to correct departments and staff members.
Responded to inquiries from callers seeking information.

Document Controller/Project Secretary

CONSOLIDATED CONSULTANTS GROUP CLIENT: MINISTRY OF PRESIDENTIAL AFFAIR (MOPA)

Fujairah

03.2019 - 11.2022

Provided support for document controls and worked with contract documents.
Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Monitored due dates and deadlines and worked to submit all documents on time or early.
Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Carefully reviewed all documents and reports for completeness and accuracy.
Established and managed document distribution matrix and document control register.
Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
Managed technical documentation flow of engineering, project management and construction activities.
Checked blueprints and drawings for accuracy and completeness.
Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
Coordinated document exchange between departments, contractors, suppliers and customers.
Collaborated across departments and levels of management to gain consensus on procedural documentation.
Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Completed transmittal logs and stored in files for specified durations.
Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Prepared documents for projects in accordance with project manager, team, or client specifications.
Worked with internal staff to process documents and sent for closing.
Managed file archival and information retrievals.
Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
Promoted efficient document processing by maintaining orderly and clean control room.
Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.

Receptionist/Assistant Document Controller

FIBREX CONTRACTING & ENGINEERING CLIENT: MINISTRY OF PRESIDENTIAL AFFAIR (MOPA)

Fujairah

01.2018 - 03.2019

Prepared and maintained master calendar, collecting and disseminating general information.
Managed multiple tasks and met time-sensitive deadlines.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Confirmed appointments, communicated with clients, and updated client records.
Answered central telephone system and directed calls accordingly.
Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Greeted numerous visitors, vendors and interview candidates.
Prepared, collected and distributed outgoing and incoming mail and packages.
Maintained confidentiality of information regarding clients and company.
Restocked supplies and submitted purchase orders to maintain stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Maintained visitor log for entering and leaving facility for security purposes.

Helpdesk/Assistant Receptionist

OUR OWN ENGLISH HIGH SCHOOL

Fujairah

10.2013 - 11.2017

Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained confidentiality of information regarding clients and company.
Restocked supplies and submitted purchase orders to maintain stock levels.
Answered phone promptly and directed incoming calls to correct offices.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Maintained visitor log for entering and leaving facility for security purposes.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Operated multi-line telephone system to answer and direct high volume of calls.
Helped office staff prepare reports and presentations for internal or client-related use.
Compiled information from files and research to satisfy information requests.

Summary

Overview

Work History

Administrative Secretary

Document Controller/Project Secretary

Receptionist/Assistant Document Controller

Helpdesk/Assistant Receptionist

Education

BACHELOR OF SECONDARY EDUCATION MAJOR IN ENGLISH

Skills

Certification

Personal Information

Timeline

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