Ann Carol Lorenzo
Dubai
Summary
Professional and knowledgeable individual offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
City Connect FZE
10.2022 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Single-handedly planned and prepared bulk / wholesale shipment documents, on particularly busy day at work.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
General Office Administrator
Al Rowaad Sweets Factory
11.2019 - 10.2022
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Assisted in preparation and processing of payroll of 12 staffs to facilitate prompt staff payments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coordinated travel arrangements for staff members
Loan Officer
Sto. Nino De Cebu Finance Corporation
08.2017 - 09.2019
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
Education
Bachelor of Science: Business Administration -
Bataan Peninsula State University
Bataan, Philippines06.2017
Skills
- Report Analysis
- Process Optimization
- Records Management Systems
- Administrative Support
- Terms Negotiation
- Risk Management Assessments
Accounting Systems
- ERP
- Xero
- Quickbooks
Timeline
Administrative Assistant
City Connect FZE
10.2022 - Current
General Office Administrator
Al Rowaad Sweets Factory
11.2019 - 10.2022
Loan Officer
Sto. Nino De Cebu Finance Corporation
08.2017 - 09.2019
Bachelor of Science: Business Administration -
Bataan Peninsula State University
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