ANNE CARMELLA ORLANES
Dubai,United Arab Emirates
Summary
Results oriented professional with over 8 years of experience in operations, financial reporting, team supervision and customer service. Proven ability to manage day to day business functions, streamline workflows and inventory, handle financial processes, lead high performing teams, payroll systems and support executive level tasks. Certified in Emergency First Aid and Food Safety. Seeking to contribute to a dynamic government or corporate environment where organizational and communication skills can create meaningful impact and continue to develop professionally
Overview
9
9
years of professional experience
1
1
Certification
Work history
Food & Beverage Operations / Accounts Manager
BUBBLES & BOBA LLC
Business Bay, Dubai, UAE
09.2021 - Current
- Lead daily operations across two branches, including team scheduling and admin support, ensuring smooth workflow and quality service.
- Managed procurement, inventory control, and financial reporting (payroll, petty cash, sales).
- Developed and implemented staff training programs that improved customer satisfaction.
- Supported the owner with scheduling, admin duties, contract renewals (visa, license, contract, insurance) and ensured compliance.
- Helped exceed monthly sales targets through team motivation and process optimization.
Assistant Manager
Freez Ice Cream
Ras Al Khaimah, UAE
06.2017 - 07.2021
- Lead store operations, including inventory control, supplier management, and staff coordination.
- Delivered outstanding and exceptional customer service and product promotion across all roles, ensured high hygiene and safety standards.
- Monitored and maintained financial records, cash handling, and daily reports.
- Handled payroll, processed bank transactions and assisted in royalty and tax filings.
- Provided administrative support and acted as employers personal driver and assistant.
Cashier/ Merchandiser
Caramel Center Supermarket
Dubai Marina, UAE
02.2017 - 05.2017
- Supported retail sales, handled transactions, maintained product displays, and expiry checks.
- Maintained high standards of cleanliness, safety and customer service.
Sales Staff & Customer Support
Converse
Arabian Center Shopping Mall Dubai, UAE
11.2016 - 01.2017
- Provided customer assistance, processed payments, and maintained merchandise displays.
- Advised customers on product selections and availability.
Sales Loan Associate/ Admin Staff
MAXBANK (A Thrift Bank)
, Philippines
06.2016 - 09.2016
- Processed loan applications, supported legal documentation, and managed client portfolios.
- Promoted banking services and handled delinquent accounts reporting.
Skills
- Financial Management & Budgeting
- Inventory & Stock Level
- Team Leadership & Training
- Office & Admin Support
- Microsoft Office & POS Tools
- Customer Service Excellence
- Attention to Detail
- Adaptability
- Driving License – Light Vehicle
Certification
- Emergency First Aid at Work (2023–2026)
- Basic Food Safety – Food Service (2023–2025)
References
References available upon request.
Timeline
Food & Beverage Operations / Accounts Manager
BUBBLES & BOBA LLC
09.2021 - Current
Assistant Manager
Freez Ice Cream
06.2017 - 07.2021
Cashier/ Merchandiser
Caramel Center Supermarket
02.2017 - 05.2017
Sales Staff & Customer Support
Converse
11.2016 - 01.2017
Sales Loan Associate/ Admin Staff
MAXBANK (A Thrift Bank)
06.2016 - 09.2016
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