ANNE CARMELLA ORLANES
Summary
Offering proactive and adaptable approach, prepared to excel and to pursue a growth-oriented career that offers a challenging, stimulating and learning environment that utilizes my skills to the fullest extent possible, so that I can make a substantial and positive impact towards the success of the company. Ready to use and develop organizational and financial management skills.
Overview
9
9
years of professional experience
Work History
Food and Beverage Operations/ Accounts Manager
BUBBLES & BOBA LLC
09.2021 - Current
- Managed the beverage team and oversees daily operations for both Dubai Mall and Business Bay shop
- Managed the inventory and purchasing all the stocks and import items needed
- Managed and organizing all the paperwork, filling out accounts such as sales, expenses and all reports
- Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices
- Updating and implementing training programs to increase staff productivity and food safety
- Handling the phone calls, emails, creating monthly projections, handling petty cash, cheques, monitoring the bank accounts and financial transactions
- Monitoring the attendance and payroll process, supporting the owner for the other activities and workforce support when needed in the shop
- Updating all the important documents, especially the renewals of contracts such as rental contracts, Visa, licenses, trainings, insurance and all the company documents
- Conducted regular account reviews, providing valuable insights into performance and recommending actions for improvement
- Achieved or exceeded company-defined sales quotas.
Assistant Manager
FREEZ ICE CREAM
06.2017 - 07.2021
- Customer Service, taking the orders and assisting the customers with care, making crepes, waffles, pancakes and drinks
- Promoting all items in a good way, all around job
- Making the orders of the customers inside the kitchen
- Mixing all the items we sell and making the beverages as well
- Communicating to the suppliers as cashier, ordering and receiving all the items, receiving calls as well and being able to perform complex tasks with focus
- Searching for a good supplier with both benefits
- Making Sales Report and reporting all important documents to the superior, all paper works
- Tax reporting and inventory processing, preparing monthly profit cash flow and calculating weekly royalties and credit accounts statements and important documents
- Withdrawing cheques, then depositing the salary for all staff and depositing cash sales to the account of the employer and paying all the credit accounts
- Delivery driver, taking stock, and personal driver of the employer, if she has important meetings, all around working experienced, Personal Assistant also
- Keeping the stocks safe and fragile and handling customer complaints
Cashier/ Merchandiser/ Sales Staff (Part-Time)
CARAMEL CENTER SUPERMARKET
02.2017 - 05.2017
- Conducting daily Sales Report and ensuring the availability of all the products
- Merchandise, sorting and checking all the product items with handled scanners
- Ordering and receiving all the product items
- Monitoring the level of stocks and identifying the stocks' availability and checking that all the items are nearly expired and removed from the shelves
- Actively doing and performing all the tasks and duties
- Maintaining cleanliness, safety and security of the supermarket
- Working in shifting timings
Sales Staff (Part-Time)
CONVERSE SHOES CORPORATION
11.2016 - 01.2017
- Greeted customers entering the store to ascertain what each customer wanted and needed
- Recommended, selected and helping to obtain products out-of-stock based on customer requests
- Answered questions regarding store and products, while maintaining knowledge of current sales and store information
- Organized store merchandise racks by size, style and color to promote a visually appealing environment
- Maintained cleanliness and presentation of stockroom and production floor
Sales Loan Associate/ Admin Staff
MAXBANK (AThrift Bank)
06.2016 - 10.2016
- Meeting and analyzing with clients to obtain information for loan applications and answer questions about the process of financial status, credit, and property evaluations
- Obtain and compile legal documents such as copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Reviewing and updating credit and loan files
- Review loan agreements to ensure that they are complete and accurate according to company policy
- Handle customer complaints and take appropriate action to resolve them
- Working with clients to identify their financial goals and to find ways of reaching those goals
- Market bank products to individuals and firms, promoting bank services that may meet customers' needs
- Prepare reports sent to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Education
Bachelor in Business Administration - Business Management
University of Batangas
Lipa City04-2016
Skills
Customer Service
Leadership and Organization
Inventory Management
Attention to detail
Good Communication
Patience, Perseverance and Motivation
Budgeting and financial Management
Confidence and target motivated
Computer Skills
Adaptability
Account management
Cash flow management
Month-end reporting
Invoicing
Payroll management
Teamwork and collaboration
References
References available upon request
Languages
English
Filipino
Timeline
Food and Beverage Operations/ Accounts Manager
BUBBLES & BOBA LLC
09.2021 - Current
Assistant Manager
FREEZ ICE CREAM
06.2017 - 07.2021
Cashier/ Merchandiser/ Sales Staff (Part-Time)
CARAMEL CENTER SUPERMARKET
02.2017 - 05.2017
Sales Staff (Part-Time)
CONVERSE SHOES CORPORATION
11.2016 - 01.2017
Sales Loan Associate/ Admin Staff
MAXBANK (AThrift Bank)
06.2016 - 10.2016
Bachelor in Business Administration - Business Management
University of Batangas
Similar Profiles
Timothy LeTimothy Le
Barista at Bubbles and Pearls Boba ShopBarista at Bubbles and Pearls Boba Shop
Nhien NguyenNhien Nguyen
Customer Service Cashier at Bubbles poke+bobaCustomer Service Cashier at Bubbles poke+boba
Felicity EngleFelicity Engle
Barista at Bean & Boba LLCBarista at Bean & Boba LLC