ANNIQUE BENJAMIN
Abu dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Guest Experience Ambassador
Mandarin Oriental Emirates Palace Hotel
10.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Contributed to positive guest feedback by maintaining a welcoming and organized front desk area.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping staff to ensure timely room availability for early arrivals.
- Contributed to hotel revenue growth by promoting available services and amenities to guests during interactions.
- Proactively communicated with guests throughout their stay, ensuring expectations were met or exceeded at all times.
- Managed incoming phone calls professionally, directing callers appropriately or handling inquiries as necessary without disruption to other tasks at hand.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered hotel phones with professionalism and directed calls appropriately.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
Customer service agent
Sigma Pty
04.2022 - 09.2023
- Handling a large amount of emails, inbound and outbound calls.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Sales assistant
Fossil
11.2019 - 01.2020
- Casual position to gain more experience
- Dealt with customer enquiries
- Promote and sales.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
Administrator
The healing heart foundation
01.2019 - 08.2019
- Non-profit organisation
- Answered calls from potential fundors
- Prepared financial statements
- Assistant to CEO
- Filing and organizing documents
- Prepared agendas and minutes in meetings
- Planned fundraisers.
Education
Financial management N4-N6 - Finance
False Bay College
Cape TownGrade 12 -
Steenberg high school
01.2018
Skills
- Exceptional Communication
- Time management
- Product knowledge
- Language proficiency
- Telephone etiquette
- Computer literacy
- Positive attitude
- Amenities Information
- Clear Communication
- Attention to detail
- Adaptability
REFERENCES
- Natasha Thomas - "Healing heart foundation ", CEO, 0835444406
- Logan Bowers - "Sigma PTY", Manager, 0738784655
- Kariem - "Mandarin Oriental emirates palace Abu Dhabi". Manager 0564093143
Timeline
Guest Experience Ambassador
Mandarin Oriental Emirates Palace Hotel
10.2023 - Current
Customer service agent
Sigma Pty
04.2022 - 09.2023
Sales assistant
Fossil
11.2019 - 01.2020
Administrator
The healing heart foundation
01.2019 - 08.2019
Financial management N4-N6 - Finance
False Bay College
Grade 12 -
Steenberg high school