Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE
Disclaimer
Timeline
CustomerServiceRepresentative
Ann Mary Francis

Ann Mary Francis

Front Office Executive/ Teacher
Dubai, UAE

Summary

Dynamic professional with extensive experience in front office reception and office administration, adept at managing diverse tasks to ensure smooth operations and exceptional customer service. Holds a Master's Degree in English Language and Literature, complemented by a strong interest in the teaching field and a solid background in communication and interpersonal skills. Proven ability to foster positive relationships with clients and colleagues, enhancing workplace efficiency and collaboration. Eager to leverage administrative expertise and academic knowledge to contribute effectively in educational or administrative roles.

Overview

1
1
year of professional experience
1
1
Certification
9
9
years of post-secondary education

Work History

Front Office Receptionist

Style PLUS
11.2024 - 12.2024
  • Company Overview: Multi-level, Premium lifestyle retail store
  • As a front desk representative, my role revolves around warmly greeting visitors and making sure they feel right at home while navigating our office. I handle incoming phone calls, emails, and customer inquiries through WhatsApp, making sure to pass along messages and calls to the right departments when needed. My responsibilities also include keeping an accurate log book, and tackling clerical tasks like data entry and photocopying. I oversee the scheduling of daily and weekend tasks, track staff attendance using punch-in and punch-out systems, and ensure our office stays clean and organized. On top of that, I prepare meeting spaces, set up appointments, and lend a hand with basic bookkeeping. I keep an eye on office supplies, monitoring inventory and placing orders when necessary. Plus, I coordinate and schedule home deliveries, all to ensure that our administrative functions run smoothly and efficiently.

Front Office Assistant

SK ASSOCIATES
10.2023 - 03.2024
  • As an Office Assistant, my role includes greeting visitors, handling phone calls and customer inquiries, administrative support, email, data entry, Schedule appointments and meetings.

Education

Master's degree - English Language and Literature

Sree Narayana Guru College of Advanced Studies
Chempazhanthy
11.2021 - 07.2024

Bachelor Of Arts Degree - English And Communicative English

All Saints' College
Trivandrum
06.2018 - 08.2021

Plus Two - Humanities

Holy Angels Convent H.S.S,
Trivandrum
05.2016 - 03.2018

SSLC - Not Applicable

Nirmala Bhavan H.S.S
Trivandrum
05.2015 - 04.2016

Skills

  • Team work
  • Multitasking
  • Problem-solving
  • Phone System operation
  • Email Management
  • Data analysis
  • Project management
  • Time Management
  • Organizational skills
  • Friendly and welcoming demeanour
  • Software Application
  • MS Excel
  • MS Word
  • MS PowerPoint
  • Ubundu
  • Gimp
  • Open Shot Video Editor
  • Customer Service

Certification

  • Front Office Assistant at SK ASSOCIATES
  • Film Making titled From Script to Screen L.V. Prasad Film & TV Academy

LANGUAGE

English: Fluent speaker
Malayalam: Native speaker
Tamil: Beginner

Disclaimer

I hereby declare that all the details provided above are true to the best of my knowledge.

Timeline

Front Office Receptionist

Style PLUS
11.2024 - 12.2024

Front Office Assistant

SK ASSOCIATES
10.2023 - 03.2024

Master's degree - English Language and Literature

Sree Narayana Guru College of Advanced Studies
11.2021 - 07.2024

Bachelor Of Arts Degree - English And Communicative English

All Saints' College
06.2018 - 08.2021

Plus Two - Humanities

Holy Angels Convent H.S.S,
05.2016 - 03.2018

SSLC - Not Applicable

Nirmala Bhavan H.S.S
05.2015 - 04.2016

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Ann Mary FrancisFront Office Executive/ Teacher