ANOJA EDIRISINGHE
VIENNA
Summary
Experienced in housekeeping tasks and providing compassionate care, I significantly improved guest satisfaction at Villa Ocean View Hotel Waskaduwa by ensuring thorough cleaning and fostering a culture of continuous improvement. Demonstrating safety awareness and creative thinking, I effectively addressed client needs, establishing trust and open communication with residents and their families. As a skilled Care Provider, I have assisted elderly individuals, convalescents, and persons with disabilities with their daily living activities both in-home and within care facilities. Responsibilities include maintaining the household by making beds, doing laundry, washing dishes, and preparing meals. Additionally, I provide valuable advice to families and the healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
15
15
years of professional experience
Work History
Caretaker
Private Residence
11.2023 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and assigned station and service area organization.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
Babysitter/Live-Out Nanny
Private Residence
09.2023 - Current
- Reassured children when upset providing emotional support and stability.
- Communicated positively with children and guardians.
- Organized and cleaned the home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Encouraged positive behavior and manners through example and gentle guidance.
- Assisted with light housekeeping duties as well as running errands.
Housekeeping Supervisor
Villa Ocean View Hotel Waskaduwa
04.2018 - 06.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Housekeeper
Villa Ocean View Hotel Waskaduwa
12.2016 - 04.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
Housekeeper
Private Residence
02.2010 - 07.2011
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
National Diploma In Hospitality Management - Hotel Management
Sri Lanka Institute of Tourism & Hotel Management
Colombo Sri Lanka 10-2017
Skills
- Housekeeping tasks
- Personal Care
- Safety awareness
- Personal hygiene maintenance
- Preventive Maintenance
- Healthcare coordination
- Event Setup
- Professional boundaries
- Patient assistance
- Customer Service
- Creative Thinking
- Facilities Maintenance
Languages
English
Advanced (C1)
sinhala
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Caretaker
Private Residence
11.2023 - Current
Babysitter/Live-Out Nanny
Private Residence
09.2023 - Current
Housekeeping Supervisor
Villa Ocean View Hotel Waskaduwa
04.2018 - 06.2023
Housekeeper
Villa Ocean View Hotel Waskaduwa
12.2016 - 04.2018
Housekeeper
Private Residence
02.2010 - 07.2011
National Diploma In Hospitality Management - Hotel Management
Sri Lanka Institute of Tourism & Hotel Management
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