Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Anoop Kumar

Anoop Kumar

Sharjah,UAE

Summary

Talented individual seeking a suitable position in Automobile Industry and Motor Insurance with positive attitude, organized approach, excellent time management skills and a desire to succeed in a fast-paced environment to make a difference and contribute to the overall success of the organization. Over 14 years of experience in the field of Automobile industry, Motor Insurance, Customer Service and Workshop Management.

Overview

16
16
years of professional experience
1
1
Certification

Work history

SERVICE ADVISOR

PAL AUTO GARAGE
Dubai, UAE
02.2023 - 10.2024
  • Greet customers and listen to their concerns about their vehicles
  • Diagnose problems and recommend repairs or maintenance services
  • Provide a detailed explanation and technical justification for additional repairs with a cost estimate and obtain approval from customers
  • Regularly follow up with Workshop the controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time
  • Process customer payments and ensure that all paperwork is completed accurately
  • Build relationships with customers and ensure that they are satisfied with their service
  • Schedule service appointments and manage the service department's workflow
  • Raise special orders for parts not available, follow up, and keep the customer informed
  • Collaborate with the service team to ensure efficient and timely completion of repairs and maintenance
  • Prioritize and coordinate multiple service orders based on urgency and customer needs
  • Handle accident repairs as per set procedures and obtain prior approvals as required
  • Coordinate with the insurance inspectors once LPO is issued repair can proceed
  • Accurately document customer concerns, vehicle symptoms, and recommended repairs
  • Prepare and explain service invoices, ensuring transparency in billing and charges
  • Maintain detailed records of customer interactions and service history
  • Recommend additional services and products based on the vehicle's maintenance needs and customer preferences
  • Educate customers on the importance of regular maintenance and address any questions or concerns they may have
  • Perform quality checks on completed work to ensure it meets the dealership's standards
  • Address any post-service issues or concerns promptly and professionally.

SENIOR MOTOR CLAIMS FACILITATOR

CHOLAMANDALAM MS GENERAL INSURANCE Co.
11.2018 - 10.2022
  • Monitor claims including cost to ensure that are being processed and settled in an efficient and timely manner
  • Collect accurate information and documents to proceed with claims analysis before providing a stand and or taking decisions in respect of the validity of the claims
  • Guide policy holders on how to proceed with a claim in line with the insurance policy contracted and provide regular feedback of progress
  • Appoint surveyor to assess the extent of the damage and or provide their views any specific issues
  • Process with payment to insured and suppliers
  • Give feedback to complaint coordinator following a complaint
  • Monitor the cost of claims and assess the reasonableness of the claims made as per estimate of repairs v/s circumstances of accident/claim
  • Monitor generic cases done by internal surveys done
  • Report and follow-up all suspicious cases.

ASSISTANT SURVEYOR

09.2016 - 11.2018
  • Conduct thorough inspections of damaged vehicles to assess the extent of damage and necessary repairs
  • Evaluate repair estimates from garages and repair shops, ensuring they are reasonable and accurate
  • Prepare detailed reports on vehicle damage, repair costs, and recommendations for settlement
  • Liaise with policyholders, garages, and other stakeholders to gather information and provide updates on claim progress
  • Investigate and verify the circumstances surrounding each claim to detect any potential fraud or discrepancies
  • Maintain accurate and comprehensive records of all claim's activities and correspondence
  • Ensure compliance with company policies, industry regulations, and legal requirements
  • Provide expert advice and support to colleagues and clients regarding motor claims issues.

CUSTOMER RELATION MANAGER

KVR TATA
Kannur
02.2013 - 10.2015
  • Develop and implement strategies to improve the overall customer experience during the vehicle purchase process, from first contact to post-purchase follow-up
  • Monitor customer satisfaction metrics and identify areas for improvement
  • Lead efforts to create a customer-friendly environment within the dealership
  • Ensure that customers have a smooth, transparent, and enjoyable car-buying experience
  • Act as a point of contact for customer complaints or issues, resolving them quickly and efficiently
  • Collect and analyze customer feedback through surveys, reviews, and direct communication
  • Ensure the CRM system is used effectively to follow up with customers and maintain strong relationships
  • Monitoring day to day activities and setting target for the service advisors
  • Utilize CRM tools to maintain accurate records of customer interactions, preferences, and feedback.

SERVICE ADVISOR

KVR TATA
Kannur
10.2009 - 01.2013
  • Greet customers and listen to their concerns regarding vehicle performance, maintenance, or repairs
  • Work with technicians to schedule vehicle inspections and services
  • Provide customers with detailed cost breakdowns, including labor, parts, and any other service fees
  • Regularly inform customers about the progress of their vehicle repairs or service
  • Ensure that services are completed correctly and that the customer's concerns are fully addressed before handing the vehicle back
  • Maintain detailed service records for vehicles, including repair history, parts replaced, and services performed
  • Inform customers of available promotions, warranties, or additional services
  • Walk the customer through the repairs performed, highlighting important changes or recommendations for future services.

FLOOR IN CHARGE

KVR TATA
Kannur, Kerala
09.2008 - 09.2009
  • Allocation of works to the team leader and technicians make sure all the work done on time
  • Administer all problems of employees and invite everyone for table discussion
  • Investigate all issues on floor and assist to resolve all mistakes for management team and working staff.

Education

Diploma in Automobile Engineering - Automobile Engineering

Swami Nithyananda Polytechnic College
Kanhangad, Kasaragod

Plus two (Commerce) - Commerce

Mambaram Higher Secondary School
Kannur, Kerala
05.2005

Skills

  • Warranty administration
  • Financial transactions handling
  • Automotive repair understanding
  • Data entry proficiency
  • Customer Service
  • Staff education and training
  • Customer invoice management
  • Technical diagnosis
  • Vehicle mechanics
  • Service estimates
  • Customer relationship management
  • Workshop operations
  • People Management
  • Understanding of safety protocols
  • Account management
  • Supplier management
  • Workshop capacity planning
  • Report generation
  • Complaint handling
  • Reporting and documentation
  • Customer care
  • Cash handling
  • Stock management
  • Online bookings management
  • Service scheduling
  • Customer engagement
  • Technological expertise
  • Enquiry management
  • Client engagement
  • Inventory Management Software
  • Creative problem solving
  • Communication
  • Technical literacy

Certification

  • Completed the 'RTC' Training of TATA MOTORS [Regional Training Centre Passenger Car business Unit Bangalore, India]
  • CTC Training of TATA MOTORS at Pune, India

Languages

English
Hindi
Malayalam

Timeline

SERVICE ADVISOR

PAL AUTO GARAGE
02.2023 - 10.2024

SENIOR MOTOR CLAIMS FACILITATOR

CHOLAMANDALAM MS GENERAL INSURANCE Co.
11.2018 - 10.2022

ASSISTANT SURVEYOR

09.2016 - 11.2018

CUSTOMER RELATION MANAGER

KVR TATA
02.2013 - 10.2015

SERVICE ADVISOR

KVR TATA
10.2009 - 01.2013

FLOOR IN CHARGE

KVR TATA
09.2008 - 09.2009

Diploma in Automobile Engineering - Automobile Engineering

Swami Nithyananda Polytechnic College

Plus two (Commerce) - Commerce

Mambaram Higher Secondary School

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Anoop Kumar