Anoopkar Mulamattathil Sivaraman
Abu Dhabi,UAE
Summary
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Security Officer
Spark Security Service
Abudhabi
11.2021 - 12.2023
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Applied positive customer service approach to increase satisfaction levels.
- Supported team by demonstrating respect and willingness to help.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Store assistant
AMMA Hardware and Textiles
Kochi
01.2015 - 10.2021
- Fostered positive relationships with customers to enhance loyalty and retention.
- Practised safe and secure stock handling methods, reducing product damage and loss.
- Resolved customer complaints and process issues with proactive problem-solving skills.
IT hardware Professional
Afras Soudi Arabia
01.2012 - 01.2015
- During my tenure at King Fahd Industrial Port, I held the position of Computer Hardware Technician as part of my role as an IT Support Professional
- In this capacity, I contributed my technical proficiency to effectively diagnose and resolve hardware issues
- My responsibilities included ensuring the optimal functioning of computer systems, showcasing my skills in hardware maintenance and troubleshooting within an industrial setting.
Field Service Technician
Zigma Communication
01.2009 - 01.2012
- As a dedicated Field Service Technician at Zigma Communication, I bring comprehensive expertise in home and small office computer hardware diagnostics and repair
- My proficiency extends to providing efficient printer services and maintenance, ensuring optimal functionality
- Additionally, I excel in implementing networking solutions, enhancing connectivity for seamless operations
- With a proven track record, I have successfully executed diverse tasks encompassing computer hardware, printers, and networking, contributing to the overall efficiency and reliability of systems.
Education
Diploma in Computer Hardware -
LITMS/ Live Institute of Technology & Management studies
01.2003 - 04.2006
Plus Two - undefined
Kerala higher secondary Board / SNHSS Neezhoor
01.2001 - 04.2003
Skills
- Customer Service
- Communication
- Cash Handling
- Inventory Management
- Problem-Solving
- Flexibility
- Teamwork
- Product Knowledge
- Safety Awareness
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Languages
English
Fluent
Hindi
Fluent
Malayalam
Proficient (C2)
Tamil
Upper intermediate
Timeline
Security Officer
Spark Security Service
11.2021 - 12.2023
Store assistant
AMMA Hardware and Textiles
01.2015 - 10.2021
IT hardware Professional
Afras Soudi Arabia
01.2012 - 01.2015
Field Service Technician
Zigma Communication
01.2009 - 01.2012
Diploma in Computer Hardware -
LITMS/ Live Institute of Technology & Management studies
01.2003 - 04.2006
Plus Two - undefined
Kerala higher secondary Board / SNHSS Neezhoor
01.2001 - 04.2003
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