Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

ANOUD ALSHEHHI

FACILITIES CONTROLLER
Sharjah

Summary

In the personal life I am a mother of two wonderful children and for work environment I am also a highly organised, dedicated and diplomatic Facilities Controller, with proven ability to improve working environments and a commitment to employee welfare. Sensitive to employees concerns, I possess strong interpersonal skills, demonstrating the utmost discretion and integrity when dealing with confidential information. I am also proficient in business Managements. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Facilities Controller

Emirates Group
, UAE
08.2017 - Current
  • Ensuring that the company’s space requirements are met in the most effective and cost efficient manner
  • To negotiate and administer all leases and sub leases that the company enters into for commercial property, by understanding the needs of the user departments and negotiating the requirements through tenants and landlords
  • Monitoring and lead the Conference Centre rooms booking team in Emirates Airline head office building, for internal and external visitor requirements.
  • Carried out day-day-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Oversaw daily operations to ensure high levels of productivity.
  • Participated in team-building activities to enhance working relationships.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Managed on-site evaluations, internal audits and customer surveys.

Gate team leader

Emirates Group
, UAE
10.2006 - 06.2010
  • Providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
  • Ensure on time take off of flight by leading team at boarding gate, briefing team before the flight, ensure that excellent customer service are given to the passengers while boarding them to the flight.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Monitored company inventory to keep stock levels and databases updated.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Resource allocator Supervisor

Emirates Group
06.2010 - 03.2013
  • Dnata
  • Rganized and ensured the availability of human resource on daily routine, arranging an overtime if required in the shift
  • Ensures employees are taking their daily task on time and their availability for flights.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Dispatcher

Emirates Group
, UAE
10.2013 - 08.2017
  • As the senior Emirates dispatch representative co-ordinate all functions of each aircraft turnaround, driving and motivating those involved to achieve safe and punctual departures of Emirates flights whilst maximising the payload, in compliance with all regulatory requirements
  • Act as the primary point of contact at the aircraft for all Group stakeholders, Government departments and external agencies such as DNATA, DCA, Flight Operations and Service Delivery
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Assessed regulatory and operational risks for escalation to management.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Ordered supplies and allocated resources to personnel based on need.

Bank Receptionist

National Bank of Abu Dhabi
, UAE
01.2004 - 12.2004
  • Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Sorted and distributed business correspondence to correct department or staff member
  • Greeted customers and visitors in person and via telephone calls.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Used coordination and planning skills to achieve results according to schedule.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Higher National Diploma - Business Management

Emirates Aviation University

Skills

1: Safety and Sensitive areasundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Facilities Controller

Emirates Group
08.2017 - Current

Dispatcher

Emirates Group
10.2013 - 08.2017

Resource allocator Supervisor

Emirates Group
06.2010 - 03.2013

Gate team leader

Emirates Group
10.2006 - 06.2010

Bank Receptionist

National Bank of Abu Dhabi
01.2004 - 12.2004

Higher National Diploma - Business Management

Emirates Aviation University

Similar Profiles

CREATE PROFILE
ANOUD ALSHEHHIFACILITIES CONTROLLER