ANS JOLLY
Summary
Dynamic and versatile Front Office Manager with 7 years of office management experience in tourism, hospitality, operations, maintaining and creating procedures, communication, and safety. Strong time-management and people skills, flexibility, and multitasking ability. Oversee the guest experience and ensure a personal, friendly experience for anyone coming into the office, and maintain complete accessibility in both availability and warmth of character. Expertise & experience in the Service sector particularly the hospitality industry rich corporate experience in the hospitality sector particularly Operations, Revenue Management and Sales & Marketing. Exposure to guest relations with corporate and very high individual users in Hotels & Guest Care.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Menaka Residency
03.2016 - 01.2023
- Maintaining guest satisfaction by ensuring the front desk was always staffed
- Ensuring timely payroll payments to front office staff
- Conducting interviews with potential new staff
- Training new front office staff and concierge staff
- Monitoring stock and ordering office supplies, including stationery and information leaflets
- Performing General office duties and administrative tasks.
Front Office Associate
Menaka Residency
03.2016 - 12.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Perform all check-in and checkout tasks
- Managing online and phone bookings
- Reviewed files, records and other documents to obtain information and respond to requests.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
Education
Bachelor of Tourism Studies -
Holy Cross College of Management & Technology, Mahatma Gandhi University
2014
H.S.E - undefined
Nampoothiris school
2011
S.S.L.C - undefined
Government Higher Secondary School Rajakkad
2009
Skills
- Documentation
- Operations Management
- Customer Service
- Administrative Support
- Making Appointments
- Office Supplies and Inventory
- Staff Training
- Teamwork
- Leadership
- Telephone Reservations
- Oral and Writing Communication
- Data Entry
- MS Office (Word, Excel, Power point, Outlook)
Languages
English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Front Office Manager
Menaka Residency
03.2016 - 01.2023
Front Office Associate
Menaka Residency
03.2016 - 12.2016
Bachelor of Tourism Studies -
Holy Cross College of Management & Technology, Mahatma Gandhi University
H.S.E - undefined
Nampoothiris school
S.S.L.C - undefined
Government Higher Secondary School Rajakkad
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