Ansar Ali
Dubai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Head of Operations
IRHAM HEALTHACRE GROUP
11.2017 - Current
- Re branded Al qarain pharamacy group to IRHAM healthcare ,
- Added 12 outlets in UAE including 3 clinics and also expanded group to Oman with two pharmacies
- Increased sales revenue 10 % year to year .
- Increased source of revenue from back end by negotiating deals .
- Maintained quality of operations and dedicated to maintain customer service level by training staffs , on site and training sessions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems
Branch Manager
ASTER PHARMACY
11.2005 - 08.2015
- Managed around 300-400 customers per day and colleagues and extrapolated them to have better customer experiences.
- Had smooth relationship with other department teams to ensure better workflow.
- Assessed colleagues performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged colleagues in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
Education
Bachelor of Science - Pharmacy
RAJIV GANDHI UNIVERSITY OF HEALTH SCIENCES
2003
Skills
- Critical Thinking
- Written Communication
- Flexible and Adaptable
- Team building
- Planning and Coordination
- Multitasking Abilities
- Analytical and Critical Thinking
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Change Management
- Business Development strategies
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Head of Operations
IRHAM HEALTHACRE GROUP
11.2017 - Current
Branch Manager
ASTER PHARMACY
11.2005 - 08.2015
Bachelor of Science - Pharmacy
RAJIV GANDHI UNIVERSITY OF HEALTH SCIENCES
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