Fitness and performance driven activities
Anseer Asharaf
Customer Service Officer – Financial Services
Al Qasimia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and in results-driven sales professional with strong negotiation and communication skills, experienced in closing deals and building long-term client relationships. Proven ability to understand customer needs
Overview
2
2
years of professional experience
Work History
Assistant Manager
Al Ansari Financial Services
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed over 50 customer calls per day
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak hours.
- Defined clear targets and objectives and communicated to other team members.
- Provide front-line customer service to clients, ensuring accurate and professional handling of financial transactions
- Assist customers with service requests, transaction inquiries, documentation, and issue resolution
- Process high-volume daily transactions including cash, check, and foreign exchange services
- Handle international remittances and transfers in compliance with AML and UAE Central Bank regulations
- Ensure proper KYC documentation and customer data accuracy
- Resolve customer complaints efficiently by following internal escalation procedures
- Promote financial products and services while identifying cross-selling opportunities
- Maintain accurate records using internal systems and ensure audit readiness
- Support branch operations by coordinating with internal teams to meet service-level standards
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinate with internal departments to understand procurement needs and specifications.
- Support audits by maintaining transparent and well-documented procurement processes.
Education
Bachelor of Arts - English Language And Literature
IIEP COLLEGE
KERALA,INDIA 04.2001 -
Skills
Workflow efficiency
Interests
Building professional networks and client relationships
Timeline
Assistant Manager
Al Ansari Financial Services
09.2023 - Current
Bachelor of Arts - English Language And Literature
IIEP COLLEGE
04.2001 -