Detail-orientated person adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements .
Overview
8
8
years of professional experience
Work history
Customer Success Manager
DP World
Dubai
09.2020 - Current
Managing all aspects of Operations
Helping customers with license process
Handling profile of 75 Clients
Built meaningful client relationships using multi-channel approach.
Part of Project Management
Team of Mall Management
Achieved high customer retention with concerted engagement.
Leasing
Senior Investment Consultant
The First Group
Dubai
09.2019 - 04.2020
Secured deals valued at 3 Million AED each month by effectively engaging with HNI clients
Collaborated with customers to comprehensively comprehend their requirements and recommended optimal investment solutions to meet their needs.
Property Investment Consultant
Sobha Realty
Dubai
07.2018 - 07.2019
Exceeded established sales goals and increased client retention by 30%
Networked and prospected clients at Events and roadshows
Closed 22 sales over 12 months
Built rapport and boosted revenue opportunities
Assistant Business Development Manager
Guesthouser.com
Gurgaon
03.2017 - 12.2017
Handled team of 15 executives
Generated repeat business through exceptional customer service
Trained team members in successful strategies to meet operational and sales targets
Attracted new business, investment and expansion opportunities.
Client Relationship Manager
at Lurap Fashion
Gurgaon
03.2016 - 01.2017
Addressed and resolved customer complaints and issues to improve satisfaction
Increased sales by 25% in 6 months
Handled team of Executives
Education
UX Design Process at -
Google Academy
Digital Marketing Nanodegree at Udacity - Digital Marketing
Udacity
Master of Business Administration - Management Marketing, Business Studies
Indira School of
Bachelor of Commerce Commerce - Travel
Photography
Playing
Barkatullah University
RYT 200 Teacher Training Program
Sivananda Yoga Vedanta Centre
India
Skills
Time Management
Proficiency in Microsoft Office
Google Suite
Critical Thinker
Problem Solver
Content Creator
Languages
English
Fluent
Hindi
Native
Urdu
Native
Accomplishments
Created a website
Digital Marketing to generate leads.
Certified Yoga Trainer
Timeline
Customer Success Manager
DP World
09.2020 - Current
Senior Investment Consultant
The First Group
09.2019 - 04.2020
Property Investment Consultant
Sobha Realty
07.2018 - 07.2019
Assistant Business Development Manager
Guesthouser.com
03.2017 - 12.2017
Client Relationship Manager
at Lurap Fashion
03.2016 - 01.2017
UX Design Process at -
Google Academy
Digital Marketing Nanodegree at Udacity - Digital Marketing
Udacity
Master of Business Administration - Management Marketing, Business Studies
Indira School of
Bachelor of Commerce Commerce - Travel
Photography
Playing