Anshuman Dhaundiyal
Dubai ,UAE
Summary
Accomplished professional with expertise in team leadership and supervision, project management, and budget planning and management. Demonstrates proficiency in operations oversight, supplier and vendor relations, and staff briefing and allocation. Skilled in team coordination, guest relations management, transportation and logistics coordination, influential communication skills, diverse environment leadership, and supply chain management. Committed to driving organisational success through strategic planning and effective resource management.
Overview
2
2
Languages
18
18
years of professional experience
Work history
Manager
Rayna Tourism L.L.C.
Dubai
2021.12 - 2026.07
- Managed network of 2500+ UAE agents to drive 10000+ bookings daily.
- Coordinated portfolio management with key suppliers to enhance group and fit arrangements.
- Directed sales and reservation teams through standards coaching and simplified processes.
- Chaired regular meetings with hotel sales and revenue to align commercial strategies.
- Oversaw hotel API management to ensure seamless integration with partners. and white-label integrations with B2B agents.
- Oversaw inventory control of pre-purchased hotel deals and attractions.
- Coordinated cross-department work to raise workflow quality and consistency.
- Drove new business leads via strategic networking events and relationship-building.
- Handled airline holidays division bookings alongside daily reservations.
- Optimised communication channels to streamline internal information flow.
- Negotiated and finalised vendor contracting terms to advantage operations.
- Aligned cross-department delivery to improve workflow outcomes across teams.
- Managed project delivery schedules to align with organisational goals. timelines to complete initiatives on time.
Reservation Manager
Best Value Tourism
Dubai
2020.09 - 2021.11
- Managing B2B agents from India / Africa / Israel.
- Handled negotiations with vendors , hoteliers and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
- Planned revenue generation strategies designed for growth.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Optimised resource allocation for increased profits.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
Travel Consultant
Desert Adventures
Dubai
2018.01 - 2020.06
- Handling SOTC / TC FIT bookings
- Handled complex itineraries ensuring seamless journeys for clients.
- Offered personalised travel advice for enhanced holiday experiences.
- Negotiated contracts with vendors, securing competitive prices and terms.
- Served diverse client base including individual travellers and corporate groups.
- Achieved customer satisfaction by providing tailored travel solutions.
- Improved overall service quality through continuous feedback analysis.
- Negotiation with suppliers & to secure best rates and services to match pricing.
- Tracked Daily Booking of On ground customers.
- Upsold guest experiences to maximise average booking value.
- Created and communicated clear, detailed itineraries ahead of travel.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Trained and mentored junior consultants in customer service best practices.
Sr. Executive
Cox and Kings L.L.C.
Dubai
2014.11 - 2017.12
- Handling Daily FIT & GIT Quotation from Cox & Kings India office
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Team Consultant
Sita
Gurgaon
2008.10 - 2014.10
- Assisted in designing itineraries and cost proposals for India destinations.
- Developed cost proposals for ad hoc groups and brochure costing.
- Executed day-to-day duties accurately and efficiently.
- Acquired new skills swiftly and applied them to daily tasks to enhance productivity.
- Achieved task completion within tight deadlines.
- Exhibited respect, friendliness, and willingness to assist when needed.
- Coordinated airport activities for VIP groups and FIT bookings.
- Provided exceptional customer service by addressing concerns and answering inquiries proactively.
Education
Bachelor of Commerce - Commerce
University of Delhi
DelhiDiploma - Aviation, Hospitality ,Travel & Hotel Management
HNC B.TEC Level 5
DelhiSkills
- Team leadership and supervision
- Project management
- Budget planning and management
- Operations oversight
- Supplier and vendor relations
- Staff briefing and allocation
- Team coordination
- Guest relations management
- Transportation and logistics coordination
- Influential communication skills
- Diverse environment leadership
- Supply chain management
Languages
English
Hindi
Timeline
Manager
Rayna Tourism L.L.C.
2021.12 - 2026.07
Reservation Manager
Best Value Tourism
2020.09 - 2021.11
Travel Consultant
Desert Adventures
2018.01 - 2020.06
Sr. Executive
Cox and Kings L.L.C.
2014.11 - 2017.12
Team Consultant
Sita
2008.10 - 2014.10
Diploma - Aviation, Hospitality ,Travel & Hotel Management
HNC B.TEC Level 5
Bachelor of Commerce - Commerce
University of Delhi