Anshuman Dhaundiyal
Dubai ,UAE
Summary
Accomplished professional with extensive expertise in team leadership, project management, and operations management. Proven track record in managing high-value projects, budget oversight, and supplier relations. Adept at staff briefing and role allocation, vendor relationship management, and guest relations. Career goal includes leveraging skills in transportation and logistics coordination to drive organisational success.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Manager
Rayna Tourism L.L.C.
Dubai
2021.12 - 2026.01
- Overseeing a network of 2500+ UAE agents generating over 10000+ daily booking on Dashboard.
- Identify potential clients & maintain strong relationship to increase number of bookings with UAE Local Travel agency , Corporate and OTA (T.BO. / Hotel Bed / Ibytaa / Hotel Rack )
- Manage and Mentor sales / reservation team , set target , provide training , process of reservation.
- Monitor daily performance of Sales & reservation
- Coordinating with IT team and agents for smooth integration of Attraction API and White Label solutions.
- Maintained inventory control, reduced stock shortages.
- Coordinated cross-departmental collaboration for improved workflow.
- Secured new business opportunities with successful networking events.
- Streamlined communication channels, enhanced internal information flow.
Reservatio Manager
Best Value Tourism
Dubai
2020.09 - 2021.11
- Managing B2B agents from India / Africa / Israel.
- Handled negotiations with vendors , hoteliers and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
- Planned revenue generation strategies designed for growth.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Optimised resource allocation for increased profits.
- Cultivated strong relationships with clients to secure repeat business.
Travel consultant
Desert Adventures
Dubai
2018.01 - 2020.06
- Handling SOTC / TC FIT bookings
- Handled complex itineraries ensuring seamless journeys for clients.
- Offered personalised travel advice for enhanced holiday experiences.
- Negotiated contracts with vendors, securing competitive prices and terms.
- Served diverse client base including individual travellers and corporate groups.
- Achieved customer satisfaction by providing tailored travel solutions.
- Improved overall service quality through continuous feedback analysis.
- Negotiation with suppliers & to secure best rates and services to match pricing.
- Tracked Daily Booking of On ground customers.
- Upsold guest experiences to maximise average booking value.
- Created and communicated clear, detailed itineraries ahead of travel.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Trained and mentored junior consultants in customer service best practices.
Sr. Executive
Cox and Kings L.L.C.
Dubai
2014.11 - 2017.12
- Handling Daily FIT & GIT Quotation from Cox & Kings India office
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Team Concultant
Sita
Gurgaon
2008.10 - 2014.10
- Designing itinerary and cost proposals of India Destination.
- Design Cost proposal of Adhoc Groups / brochure Costing for
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Airport coordination for VIP groups and FIT booking.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Bachelor of Commerce - Commerce
University of Delhi
Delhi 2005.04 - 2010.03
Diploma - Travel
Edexcel
Delhi 2007.01 - 2008.12
Skills
- Team Leadership
- Project Management
- High-value project management
- Budget Management
- Operations management
- Supplier management
- Staff briefing and role allocation
- Supplier relations
- Team leadership and supervision
- Vendor relationship management
- Team coordination
- Guest relations
- Transportation and logistics coordination
Languages
English
Hindi
Languages
6,6
Affiliations
- Travelling Sports
Certification
TBO Sustainable Tourism
UAE Specialist, YAS Island Specialist, Jumeirah Beacon & Qatar Specialist
Timeline
Manager
Rayna Tourism L.L.C.
2021.12 - 2026.01
Reservatio Manager
Best Value Tourism
2020.09 - 2021.11
Travel consultant
Desert Adventures
2018.01 - 2020.06
Sr. Executive
Cox and Kings L.L.C.
2014.11 - 2017.12
Team Concultant
Sita
2008.10 - 2014.10
Diploma - Travel
Edexcel
2007.01 - 2008.12
Bachelor of Commerce - Commerce
University of Delhi
2005.04 - 2010.03