ANSLYNE DZEMO KESIKI
Abu Dhabi
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at Cameroon Highland Resort. Proven ability in organization and time management, enhancing front desk efficiency. Recognized for exceptional verbal communication and adept at data entry, contributing to improved client satisfaction and streamlined operations. Committed to fostering welcoming environments and supporting guest needs.
Overview
4
4
years of professional experience
Work History
Receptionist
Cameroon Highland Resort
Bamenda Cameroon
03.2023 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Concierge Cum Receptionist
Hotel Prince De Galle Douala
05.2021 - 09.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Initiated program for sustainable practices within concierge service, contributing to property's green initiatives.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
Education
Bachelor Degree - Human Resource Management
CITEC HITM
Yaoundé College Vogt12.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Document management
Languages
English
Intermediate (B1)
French
Beginner (A1)
Timeline
Receptionist
Cameroon Highland Resort
03.2023 - 01.2025
Concierge Cum Receptionist
Hotel Prince De Galle Douala
05.2021 - 09.2023
Bachelor Degree - Human Resource Management
CITEC HITM