Romy Copti

· Successfully managed store overall activities and staff performance.

· Coordinated with suppliers and validated all orders and deals.

· Monitored and managed food orders to ensure adequate supplies and quality of products.

· Managed inventory, controlled stock levels, and conducted physical inventory counts to keep track and restocking as needed.

· Implemented section checklist and ensured compliance with food safety and hygiene standard.

· Monitored new and enhanced products in the market and met with new suppliers to source high quality products.

· Interacted with customers and handled customer complaints to enhance their shopping experience and ensure customer satisfaction.

· Evaluated employee performance and provided feedback to ensure efficient and effective operations.

· Checked product display, expiration dates, and pending delivery orders.

· Supervised the opening and closing of cash drawers and coached and trained staff to improve their performance.

· Maintained strict adherence to food safety and hygiene standards.

· Successfully performed a full range of teller duties.

· Providing fast and efficient banking services to customers (cash transactions/cashing and issuing checks/opening and closing accounts/exchanging currencies/incomings/outgoings/loan payments)

· Reconciled cash drawer and ATM’s.

· Provided customer service through product knowledge and cross selling new services that met customer needs to increase sales (such as optimal fund/overdraft services/ savings programs/term loans/LC/LG)

· Followed customer service standards, complying with banking policies to ensure customer satisfaction.

· Maintained the confidentiality of clients and their accounts at all times.